Sökning: "Service Automation"
Visar resultat 16 - 20 av 197 uppsatser innehållade orden Service Automation.
16. Hot och möjligheter med att införa AI-drivna chattbotar som ett verktyg inom kundtjänst : En studie om utmaningar, drivkrafter och hinder för införande av en AI-driven chattbot inom kundtjänst hos Monitor ERP System AB
Kandidat-uppsats, Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)Sammanfattning : With the rapidly increasing rate of development artificial intelligence (AI) has experienced in recent years, more and more companies have begun to recognize the benefits and possibilities of the technology. This study is a qualitative interview study that has explored and evaluated which challenges are encountered today in customer services and which driving forces and barriers exist in introducing an AI-driven solution with a focus on chatbots. LÄS MER
17. All Aboard the AI Express : An Exploratory Study on AI Implementation for Enhanced Digital Servitization from an S-D Logic Perspective
Magister-uppsats, Jönköping University/Internationella HandelshögskolanSammanfattning : Background: To remain competitive in Industry 4.0, B2B suppliers must develop new and increasingly advanced digital services by incorporating AI. However, although being of interest to practitioners, academic research on successful AI implementation in B2B functional domains is lacking. LÄS MER
18. Bygglovsprocessens digitalisering: En undersökning av sambandet med handläggningstid och NKI
Kandidat-uppsats, Jönköping University/JTH, Byggnadsteknik och belysningsvetenskapSammanfattning : Rapporten syftade till att lägga en grund för hur en undersökning om digitaliseringens påverkan på handläggningstid och nöjd-kund-index, NKI, utföras i bygglovsprocessen. Bygglovsprocessen är en komplex process där olika faktorer kan påverka kvaliteten och effektiviteten i processen. LÄS MER
19. Adopting robots in an IT service desk: A qualitative study on critical success factors for adoption of RPA within IT service desks
Kandidat-uppsats, Lunds universitet/Institutionen för informatikSammanfattning : Since Robotic Process Automation (RPA) is expected to have the potential of bringing substantial benefits to many of today’s businesses, RPA initiatives are taking an increasingly bigger role in various organizations. Previous research has identified a lack of guidelines in successfully adopting RPA. LÄS MER
20. Study of AI Service Providers in IT Consulting, Marketing, and Law
Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)Sammanfattning : This study employs a Gioia analysis to investigate the AI services offered within three distinct professional service sectors in Sweden: IT consulting, marketing, and legal services. Utilizing a list of companies from a prior KTH project and publicly accessible information, we applied a cross-sectoral Gioia analysis to systematically categorize, compare, and understand the types of AI services provided and how these offerings differ between sectors. LÄS MER