Sökning: "Service Engineering"

Visar resultat 1 - 5 av 804 uppsatser innehållade orden Service Engineering.

  1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  3. 2. Powering Tomorrow - Implementation of Battery Energy Storage System in today's Power Grid

    Master-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Henrik Ramström; Krenar Gerxhaliu; [2024]
    Nyckelord :Battery energy storage system; Technology strategy; Resource based view; Technology acquisition; Technology life cycle; Virtual power plant; Value proposition; Ancillary services; Energy market; Innovation; Product development; Technology and Engineering;

    Sammanfattning : Title Powering Tomorrow - Implementation of Battery Energy Storage System in today's Power Grid Authors Henrik Ramström and Krenar Gerxhaliu Supervisor Ingela Elofsson, Dept. of Production Management, Faculty of Engineering, Lund University Maricruz Bravo, Flower Infrastructure Technologies AB Background We are currently undergoing a transition in the industrial development, taking place globally. LÄS MER

  4. 3. Att satsa på Första InsatsBefäl - Blir det så bra som man tänkt sig?

    Kandidat-uppsats, Lunds universitet/Avdelningen för Brandteknik

    Författare :Hugo Neij; [2024]
    Nyckelord :FIP; responstid; räddningstjänst; FIB; första insatsperson; första insatsbefäl; first incident person; response time; Technology and Engineering;

    Sammanfattning : This report evaluates a newly made investment in FIB, First Response Crew manager in Medelpad´s Rescue service Association (MRF). The focus is to by interviews and statistics present a picture of the current situation of how well FIB is working. LÄS MER

  5. 4. Räddningstjänst under höjd beredskap - En studie om samverkan med frivilliga försvarsorganisationer

    Kandidat-uppsats, Lunds universitet/Avdelningen för Brandteknik

    Författare :Malin Svensson; [2024]
    Nyckelord :Räddningstjänst under höjd beredskap; RUHB; Sveriges civila försvar; civilt försvar; samverkan; frivilliga försvarsorganisationer; FFO; avtalspersonal; arbetsuppgifter; organisering; Technology and Engineering;

    Sammanfattning : Due to the increasing threat against Sweden and the worsened security policy situation, Sweden is strengthening both the military and civil defense. The fire and rescue service are an important part of the civil defense and during war, since their responsibility, in case of war, is expanded to include detecting, marking and clearing of dangerous areas as well as indication and decontamination of nuclear- and chemical weapons. LÄS MER

  7. 5. Predicting Navigational Patterns in Web Applications using Machine Learning Techniques

    Uppsats för yrkesexamina på avancerad nivå, Lunds universitet/Institutionen för reglerteknik

    Författare :Patric Balan; Gustav Jönemo; [2024]
    Nyckelord :Technology and Engineering;

    Sammanfattning : In large corporations, customer support is a costly service, and an area of constant optimization. Solutions to increase efficiency and decrease bottlenecks are constantly needed. LÄS MER