Sökning: "Service Quality SQ"

Hittade 4 uppsatser innehållade orden Service Quality SQ.

  1. 1. Measuring Patient Experience in Hospital Maternity Care

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Heidi Wahl Grendi; [2020]
    Nyckelord :Patient Experience PX ; Performance in healthcare; Service Quality SQ ; Information; Communication; PX composite measure; PX Index; Hospital maternity care; Service Design; Innovation; Patientupplevelse PU ; Prestation i hälsovården; Servicekvalitet; Information; Kommunication; PU kompositmätvärde; PU Index; Förlossningsvård; Service Design; Innovation;

    Sammanfattning : This thesis concerns Patient Experience (PX), in hospital maternity care in Sweden. The focus lies in the development of a measure to describe the current state of PX. LÄS MER

  3. 2. Shopping on social media: : A qualitative study to explore Chinese consumers’ purchasing experience on WeChat

    Magister-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Lingtao Gu; Feiyan Mu; [2018]
    Nyckelord :Word of mouth; E-service quality; Social media; WeChat; Qualitative study; China;

    Sammanfattning : WeChat is a widely used multi-functional social media platform in China. The increasing number of WeChat users provides new possibilities and challenges for company marketing strategy. We draw literature from word-of-mouth (WOM) and e-service quality (e-SQ). LÄS MER

  4. 3. Regulatory approaches’ influence on environmental agencies internal quality

    Kandidat-uppsats, SLU/Dept. of Economics

    Författare :Karin Andersson; [2012]
    Nyckelord :environmental regulator; internal quality; public-service organisations; quality; regulation; risk-based decision-making;

    Sammanfattning : The increasing public concern regarding the government’s priorities in spending public resources puts pressure on public organisations to address quality issues in their practice. In United Kingdom both BRTF (Better Regulation Task Force) (BIS, 2005b) and the Hampton report (BIS, 2005a) highlighted management and quality problems in public organisations in UK. LÄS MER

  5. 4. Quality Online Banking Services

    Kandidat-uppsats, IHH, EMM (Entrepreneurskap, Marknadsföring, Management)

    Författare :Vasya Kenova; Patrik Jonasson; [2006]
    Nyckelord :Service quality; SERVQUAL; Online banking services; E-SQ Instrument;

    Sammanfattning : Using an already developed model for measuring the quality of online services, the authors of this thesis have developed and later on modified a theoretical model (instrument) for measuring the quality of online banking services in particular. Using quantitative research method including the design and distribution of a questionnaire, empirical data was collected on which statistical analysis has been performed. LÄS MER