Sökning: "Service Recovery Strategies"
Visar resultat 1 - 5 av 33 uppsatser innehållade orden Service Recovery Strategies.
1. Dynamic Risk Management in Air Traffic Management System Failures
Magister-uppsats, Lunds universitet/Avdelningen för Riskhantering och SamhällssäkerhetSammanfattning : Context This research looks at managing uncertainty and recovery processes following failure of a sociotechnical system. The provision of Air Traffic Services (ATS) is an essential service that must continue to function supporting at a minimum; medical flights, search and rescue operations, humanitarian aid, State and military flights (as demonstrated during the recent global pandemic). LÄS MER
2. En yrkesstolthet, eller ett yrkessvek? : En kvalitativ studie om socialsekreterare, emotionellt lönearbete och etisk stress inom individ och familjeomsorgens myndighetsutövning
Kandidat-uppsats, Örebro universitet/Institutionen för beteende-, social- och rättsvetenskapSammanfattning : Vår tids reformering inom den offentliga sektorn har genererat stora organisatoriska förändringar för den svenska socialtjänsten. Implementeringen av New public management [NPM] och en evidensbaserad praktik [EBP] har resulterat i en marknadsstyrd verksamhet med fokus på effektivitet och produktivitet. LÄS MER
3. Communication Professionals as the Office Factotum: A Study of Emotional Labour and Well-Being in the Communication Profession
Master-uppsats, Institutionen för tillämpad informationsteknologiSammanfattning : This thesis investigated the concept of emotional labour for communication professionals in an internal communication context. Recently, the well-being of communication professionals has caught public attention in Sweden since the communication practitioner is considered an office factotum or all-purpose servant with numerous responsibilities and activities and is frequently overwhelmed by their multifaceted work assignments. LÄS MER
4. Status Mapping of tank to grave management of Low-GWP refrigerants.
Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)Sammanfattning : Refrigeration plays a vital role today in various residential, commercial, and industrial processes, requiring refrigerants to facilitate the cooling or heating processes. Over time, refrigerants have undergone significant changes to meet technological, social, environmental, and economic needs. LÄS MER
5. Ecosystems Services in swidden agriculture in the Peruvian tropical Andes : the Kechwa-Lamas farm-forestry system
Master-uppsats, SLU/Dept. of Urban and Rural DevelopmentSammanfattning : In the Amazon, life supporting services are importantly associated to forest areas. Nevertheless, the connection of ecosystem services to agricultural systems it is also of great importance, because agriculture is one of the most important causes of degradation and loss of these areas. LÄS MER