Sökning: "Service blueprint"

Visar resultat 6 - 10 av 23 uppsatser innehållade orden Service blueprint.

1. 6. Tjänstemannadialogens betydelse för implementeringen av One-Stop-shops : - en fallstudie om Uppsala kommuns Kontaktcenter

   Kandidat-uppsats, Uppsala universitet/Statsvetenskapliga institutionen

   Författare :Nicole Nordström; [2020]
   Nyckelord :Implementering; One-stop-shops; Kontaktcenter; Tjänstemannadialog; Uppsala kommun;

   Sammanfattning : Abstract  The purpose of this bachelor thesis is to deepen the understanding of the role of civil servants and officials within public management when implementing public policy as the One-Stop-shop solution of public service. Previous research states that there is no evident blueprint for implementing a One-Stop-shop, where all contact and task management is redirected to one entrance point. LÄS MER

3. 7. Popularizing implants : Exploring conditions for eliciting user adoption of digital implants through developers, enthusiasts and users

   Magister-uppsats, Malmö universitet/Institutionen för datavetenskap och medieteknik (DVMT)

   Författare :Mikael Ericsson Duffy; [2020]
   Nyckelord :implants; user adoption; service design; UX; user experience; disruptive innovation; body augmentation; data privacy; datafication; NFC; RFID; sensors; corporations; commodification; enthusiasts; biometrics; bio-data; e-health; wireless data transfer; embodied interaction; commodification;

   Sammanfattning : Digital implants have become a new frontier for body hackers, technology enthusiasts and disruptive innovation developers, who seek to service this technology for themselves and to new users. This thesis has explored conditions for future user adoption of human body augmentation with digital implants. LÄS MER

4. 8. Designing a Demand Forecasting Service in a Food-delivery Platform

   Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Krisnaldi Eka Pramudita; [2020]
   Nyckelord :demand forecast; user-centric method; service design; food-delivery platform; efterfrågeprognostisering; användarcentrerad metod; tjänstedesign; matleveransplattform;

   Sammanfattning : This thesis presents a preliminary design of a demand forecasting service using a service design approach. The service aims to provide a better user experience when forecasting demands for the Operational Managers (OM) in an online food-delivery platform. LÄS MER

5. 9. Inclusive Design for Mobile Devices with WCAG and Attentional Resources in Mind : An investigation of the sufficiency of the Web Content Accessibility Guidelines when designing inclusively and the effects of limited attentional resources

   Master-uppsats, Linköpings universitet/Institutionen för datavetenskap

   Författare :Josefin Carlbring; [2020]
   Nyckelord :Accessibility; WCAG; inclusive design; attentional resources;

   Sammanfattning : When designing for the general population it is important to design inclusively in order to invite to participation in today’s digital society. With this study the widely used Web Content Accessibility Guidelines (WCAG) gets investigated for its sufficiency in guidance towards inclusive design within mobile devices. LÄS MER

7. 10. Tracking the footballing self: An ethnography of the tensions between analog and digital expertise in a football team’s self-tracking practices

   Magister-uppsats, Malmö universitet/Fakulteten för teknik och samhälle (TS)

   Författare :Eveliina Parikka; [2019]
   Nyckelord :tension; expertise; self-tracking; sports; human and non-human; ANT; ethnography;

   Sammanfattning : In the digitally mediated world that we live in, self-tracking and monitoring technologies have been observed to become part of the various realms of our social lives, shaping and even disturbing relations that we take part in. This thesis has sought to explore how tensions emerge between digital tracking technologies, players and other human members of an elite football team and, thus, to address how those tensions are dealt with. LÄS MER