Sökning: "Service-Profit Chain model"

Hittade 5 uppsatser innehållade orden Service-Profit Chain model.

  1. 1. De traditionella filmuthyrningsbutikernas skapande av lojala kunder på en mättad marknad

    Kandidat-uppsats, Institutionen för ekonomi och företagande

    Författare :Lisa Fahlstedt; Johan Palm; [2007]
    Nyckelord :filmuthyrning; film; lojalitetsskapande;

    Sammanfattning : This essay is about the market of traditional rental movie stores, which today are on a mature stage of the marketing cycle. The technique is constantly accelerating and contributes to evaluation of new ways to watch movie. LÄS MER

  3. 2. An Empirical Model of Customer Relationships and Value Creation In a Service Industry

    D-uppsats, Handelshögskolan i Stockholm/Institutionen för redovisning och finansiering

    Författare :Markus Andersson; Niclas Dellham; [2006]
    Nyckelord :Value Creation; Service Profit Chain; Customer Satisfaction;

    Sammanfattning : This paper presents a model in which measures of customer and employee satisfaction, as well as other measures, are inserted into a model of the value creation process of a service company in order to better understand their relevance in business. The model is supported using theory, starting in the Service Profit Chain theory from Heskett et al. LÄS MER

  4. 3. In Search of Linkages – Examining the Relationships between Employee Attitudes, Customer Satisfaction and Business Performance

    D-uppsats, Göteborgs universitet/Graduate Business School

    Författare :Milla Toropainen; Linlin Ju; [2006]
    Nyckelord :employee attitudes; business performance; customer satisfaction; linkage research; productivity; profitability; survey;

    Sammanfattning : Among scholars and business practitioners, there is a continuous debate about whether or not employee attitudes can be directly associated with customer satisfaction and business performance. According to Heskett et al.’s service profit chain and Wiley’s linkage research model it would appear that such a linkage exists. LÄS MER

  5. 4. How can CSR affect company performance? : A qualitative study of CSR and its effects

    Magister-uppsats, Fakulteten för ekonomi, kommunikation och IT

    Författare :Johan Classon; Johan Dahlström; [2006]
    Nyckelord :CSR; Corporate Social Responsibility; Profit; Quality; Offer; The Service Profit chain; The CSR Performance Chain; Value; Sustainability; Performance; Hållbar utveckling; Kvalite; Ansvar; Värde; Varumärke;

    Sammanfattning : In today’s society, there is a growing interest in, and demand for Corporate Social Responsibility (CSR). Reasons for this can be multinational corporations’ increasing influence on world economy as well as scandals revealing horrible working conditions in different industries. LÄS MER

  7. 5. A Context Analysis of Customer satisfaction in Services

    Magister-uppsats, Blekinge Tekniska Högskola/Sektionen för management

    Författare :Mohammad Rafiqul Islam; [2005]
    Nyckelord :Service Value Chain SVC ; Service profit chain SPC Service-goods continuum SGC ; Service Quality Model SQM ; Conceptual Model of service quality CMOSQ ;

    Sammanfattning : The purpose of this thesis is to examine selected elements, which have influence on customer satisfaction in services. The investigation is conducted bot from a theoretical and empirical point of view. The theoretical analysis considers four dimensions. LÄS MER