Sökning: "Servqual customer service expectations"

Visar resultat 1 - 5 av 18 uppsatser innehållade orden Servqual customer service expectations.

  1. 1. ASSESSING SERVICE QUALITY AND CUSTOMER SATISFACTION USING SERVQUAL MODEL (A mixed-method study to assess service quality of ultrasound departments of private hospitals in Karachi city)

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Sakina Adnan; [2022-07-15]
    Nyckelord :Service quality; Service perception; Service expectation; Patient satisfaction; Ultrasonography; Sonographers;

    Sammanfattning : Service quality and customer satisfaction are important concepts that companies need to understand to stay competitive in business and thus grow. Companies need to know how to measure these constructs from the consumer's perspective to understand their needs better and thus satisfy them. LÄS MER

  3. 2. Service Quality effect on Customer Satisfaction and Word of Mouth

    Kandidat-uppsats, Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälle

    Författare :Gustav Andersson; Carl Ingemarsson; [2022]
    Nyckelord :Service quality; Customer satisfaction; Word of Mouth; SERVQUAL; Disconfirmation theory; Grocery retail industry; Tjänstekvalitet; Kundnöjdhet; Word of Mouth; SERVQUAL; Disconfirmation theory; dagligvaruhandel;

    Sammanfattning : This study has investigated the effect of service quality on customer satisfaction and Word of Mouth in the grocery retail industry. The purpose of the study was to measure the dimensions of service quality and see its effect on customer satisfaction and Word of Mouth. LÄS MER

  4. 3. Från funktion till innovation : En studie om svenska bankkunders upplevda tjänstekvalitet på internetbanken och hur bankernas förbättringsarbete bör prioriteras

    Magister-uppsats, Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Filosofiska fakulteten

    Författare :Alexander da Silva Villalba; Agnes Pettersson; [2022]
    Nyckelord :Customer satisfaction; Internet banking; Mobile banking; Service quality; Quality improvement; SERVQUAL; SSTQUAL; WebQual; Kundnöjdhet; Internetbank; Mobilbank; Tjänstekvalitet; Kvalitetsförbättring; SERVQUAL; SSTQUAL; WebQual;

    Sammanfattning : Bakgrund: Konkurrensen inom banksektorn har på senare tid ökat, då digitaliseringen av tjänster har möjliggjort för nya aktörer likt neobanker att etablera sig på marknaden. Kvaliteten på tjänsteerbjudandet har stor påverkan på tjänsteföretagens framgång på marknaden. LÄS MER

  5. 4. Where is my mind? : Brand positioning & the City of Stockholm as perceived by international visitors.

    Magister-uppsats, Akademin för ekonomi, samhälle och teknik

    Författare :Samuel Jones; Maria Isabel Bengtsson Gonzáles de Olarte; [2013]
    Nyckelord :Brand positioning; brand identity; brand image; service quality SERVQUAL; tourist expectations; tourist perceptions; customer satisfaction; Stockholm.;

    Sammanfattning : This paper discusses brand positioning as a core concept in customers’ expectations and perceptions by analysing the role of service quality. The limited research in this field is unwarranted considering the importance of the concept. LÄS MER

  7. 5. The SERVQUAL Measuring Instrument Applied in Assessing "Service Quality and customer Satisfaction" Case of Norrlands Universitets Sjukhuset - Umea

    Magister-uppsats, Företagsekonomi

    Författare :Lefe Edith Ndamnsa; [2013]
    Nyckelord :Service Quality; Service; Customer Satisfaction; Expectations and Perceptions; SERVQUAL.;

    Sammanfattning : Service quality has become one of the key aspects among other factors that contribute to business growth and leading position in the business environment with mass competition. Service quality also plays a significant role in service sectors since due to its untouchable nature the features cannot be spelled out for consumers to directly make judgment before decisions are made. LÄS MER