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1. The Impact of Soccial Networking on Customer loyalty : Facebook case
Kandidat-uppsats, Ekonomihögskolan, ELNUSammanfattning : This bachelor thesis studies the impact of social networking on customer loyalty. Customer loyalty is defined as a commitment to re-buy a specific product or service in the future, despite external influences. There are several influencers of customer loyalty that must be taken care of, e.g. LÄS MER
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