Sökning: "Social Chatbot"

Visar resultat 1 - 5 av 22 uppsatser innehållade orden Social Chatbot.

1. 1. What if…? – How AI Chatbots Could Reconfigure Grocery Shopping In-store

   Master-uppsats, Göteborgs universitet/Graduate School

   Författare :Hans Krugenberg; Kevin Ruf; [2023-07-03]
   Nyckelord :Digitalisation; Artificial Intelligence; Chatbots; Practice Theory; Retailing; Focus Groups;

   Sammanfattning : In the light of the rapid development of AI technology, this paper aims to explore how the integration of the novel application of an AI chatbot would reconfigure the practice of grocery shopping in brickand- mortar stores contributing to the trend of self-service. Based on a hypothetical scenario discussed in focus groups and drawing on practice theory, the study points out that, by adding this new element, the links between the elements of the practice would change, inducing a change in meaning from purely functional to more inspirational. LÄS MER

3. 2. EcoBot : study design and development of a persuasive FSM-free Chatbot for energy saving

   Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Francesco Milano; [2023]
   Nyckelord :chatbot; context management; persuasive strategies; domestic energy saving; smart appliances; sustainability.; chatbot; kontexthantering; övertygande strategier; hushållsenergibesparing; smarta apparater; hållbarhet;

   Sammanfattning : This study presents the development and evaluation of a conversational agent, EcoBot, designed to inform users about their energy habits and persuade them to save more energy when at home, to help fight climate change and energy waste. To reach this goal, three persuasion strategies were first identified: Feedback, to give users personalized suggestions based on their habits, Goal Setting, to set and track consumption goals for the user’s domestic appliances, and Social Comparison, to compare the user’s consumption with that of others. LÄS MER

4. 3. Orchestrating the service encounter in a digital era: How the presence of a greeting online service agent affects customers' experience of visiting a home electronics e-store

   C-uppsats, Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Författare :Oskar Eskilsson; Elizabeth Lopez Alushkina; [2023]
   Nyckelord :Service encounter; Social presence; Mere presence; E-commerce;

   Sammanfattning : The service encounter is to an increasing extent being transported to an online context. Companies are more and more often trying to create an initial point of contact when a customer enters a website. LÄS MER

5. 4. ChatGPT: Changing Education, One Prompt at a Time, A quantitative study of factors influencing students' usage of ChatGPT

   D-uppsats, Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Författare :Tess Brodin; Julia Lundberg; [2023]
   Nyckelord :ChatGPT; Unified Theory of Acceptance and Use of Technology; Performance Experienced; Creativity;

   Sammanfattning : An AI tool that has gained massive media attention in the past months is the language model ChatGPT. The rapid adoption of the tool by students made the authors of this study curious about exploring the chatbot further, using technology adoption theory. LÄS MER

7. 5. Human-Like Chatbot : A quantitative study of the emotional response toward human-to-machine interaction

   Kandidat-uppsats, Högskolan i Halmstad/Akademin för företagande, innovation och hållbarhet

   Författare :Anastasiia Jönsson; Clara Nordberg; [2023]
   Nyckelord :Digital Marketing; Chatbot; Emotion; Empathy; Humanlike; Human-to-machine interaction; ChatGPT;

   Sammanfattning : Problem formulation: The problem that the thesis research relates to is the limitations of artificially intelligent chatbots as interlocutors. The emotional component of communication plays an essential role in the customer experience, but many users have a negative attitude toward chatbots due to their lack of humanity and empathy. LÄS MER