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1. 1. Automatised analysis of emergency calls using Natural Language Processing

   Kandidat-uppsats, Göteborgs universitet/Institutionen för data- och informationsteknik

   Författare :Emarin Andersson; Benjamin Eriksson; Sofia Holmberg; Hossein Hussain; Lovisa Jäberg; Erik Thorsell; [2016-10-31]
   Nyckelord :emergency medical dispatcher; EMD; emergency medical communication centre; EMCC; SOS Alarm; natural language processing; iKnow; gensim; CoreNLP; Grammatical Framework;

   Sammanfattning : The operators at SOS Alarm receives thousands of calls each day at the different emergency medical communication centres, owned by SOS Alarm, all over Sweden. A subset of these calls contain room for improvement and the operators could learn to improve from these calls. LÄS MER