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  1. 1. Increasing Services - A Case Study at ABS Regarding the Change Process towards Service Orientation

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Sofia Wiedling Fernandes; Gustav Diebitsch; [2005]
    Nyckelord :Management of enterprises; step-by-step methods; services; rental; high involvement; dewatering consultancy; concept development; change management; controlled flexibility; Företagsledning; management; Business and Economics;

    Sammanfattning : The main purpose of this master thesis is to identify the issues concerning the transformation process of a product oriented company into a service oriented company, and how these issues can be overcome. We will exemplify this by developing a dewatering pump rental concept for ABS, and identify the drivers and barriers for ABS when implementing the service oriented rental concept in Sweden and Poland. LÄS MER