Sökning: "Sofie Eggeborn"

Hittade 1 uppsats innehållade orden Sofie Eggeborn.

  1. 1. Service på Internet – Hur service erbjuds av företag som säljer resor på Internet

    Kandidat-uppsats, Institutionen för ekonomi och företagande

    Författare :Carolina Björk; Anna Lengroth; Sofie Eggeborn; [2010]
    Nyckelord :web based service; service encounter; the moment of truth; service quality over the Internet.; Service på Internet; servicemötet; moment of truth; servicekvalité på Internet.;

    Sammanfattning : Business across the Internet has increased in recent years and most companies that are selling trips have increased their sales online. Many companies that are selling trips strive for customers to receive and experience a personal service online. The meeting between the client and a webpage service system on the Internet should work. LÄS MER