Sökning: "Sofie Karsberg"

Hittade 2 uppsatser innehållade orden Sofie Karsberg.

1. 1. What am I doing? An interview study regarding the experience of managers practice on a distance and the leadership within.

   Master-uppsats, Lunds universitet/Institutionen för psykologi

   Författare :Filippa Börjesson; Sofie Karsberg; [2021]
   Nyckelord :First line managers; distance; role; identity; identity work; leadership discourse; pandemic practice; Social Sciences;

   Sammanfattning : The Covid-19 pandemic moved work from the office to the home, rapidly creating a new working life where remote work became the new normal. In times of change, leadership becomes important, and the managers have to take big responsibility in guiding during new uncertain situations. LÄS MER

3. 2. Frontlinjepersonalens upplevelse kring kundkontakt : En studie kring kundkontaktens betydelse för arbetsmotivationen inom detaljhandeln, ur personalens synvinkel

   Kandidat-uppsats, Blekinge Tekniska Högskola

   Författare :Tina Häppick Biancofiore; Sofie Franzén; Glen Karsberg; [2017]
   Nyckelord :;

   Sammanfattning : Title: Frontline employees experience about customer contact Authors: Tina Häppick Biancofiore, Sofie Franzén and Glen Karsberg Supervisor: Anders Wrenne  Department: School of Management, Blekinge Institute of Technology  Course: Bachelor’s thesis in Business Administration, 15 credits    Purpose: The purpose of our work is to contribute to the knowledge about the impact of customer contact on the frontline employees’ daily work condition. This is done by investigating how frontline employees, who have a large share of customer contact in their work, experience that the customer contact contributes to motivation at work. LÄS MER