Sökning: "Software as a Service SaaS"

Visar resultat 11 - 15 av 125 uppsatser innehållade orden Software as a Service SaaS.

1. 11. Creation of a Co-Innovation framework for a Software as a Service-Provider and its Customers using a Case-study approach

   Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

   Författare :Gundula Sopper; [2023]
   Nyckelord :Co-Innovation; Software as a Service; Process model; IT-Development; Framework;

   Sammanfattning : Innovation is an integral part of every product development and therefore also important for ”Software as a Service” (SaaS) companies. However, as these companies do not develop for one customer in particular, it may be difficult to understand what features are to be developed in the future. Co-Innovation can be a solution. LÄS MER

3. 12. How an open and encouraging approach to customer complaints can reduce churn - An experimental study focused on customer interactions in SaaS companies followed a service failure

   Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

   Författare :Tobias Jönsson; Gabriel Jönsson; Elias Nilsson; [2022]
   Nyckelord :Software as a service; Churn; Customer complaint; Customer complaint behaviour; Dissatisfaction; Negative word-of-mouth; Repurchase intentions; Service failure; Business and Economics;

   Sammanfattning : Purpose: This thesis mainly aims to investigate how an open and encouraging approach to customer complaints can affect churn in software as a service companies. This by examining how the approach affects the presentation of complaints, dissatisfaction, negative word-of-mouth and customers repurchase intention followed by a service failure. LÄS MER

4. 13. Implementation och testning av analysverktyg i Software as a Service-miljö

   Kandidat-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Tobias Lord; Jesper Lantz; [2022]
   Nyckelord :;

   Sammanfattning : The report aims to investigate whether a scalable analytics tool can be incorporated into an existing SaaS (“Software as a Service”) platform to improve decisionmaking and whether it is strategic and financially profitable. The work included the development of a proof of concept Business Intelligence tool and an analysis of the economic aspects and evaluation test to see how well this prototype was considered to function compared to other methods. LÄS MER

5. 14. Factors Behind Successful Software-as-a-Service Integrations : A Case Study of a SaaS Integration at Scania

   Kandidat-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :William Axbrink; [2022]
   Nyckelord :SaaS; Integrations; Implementation; Factors; Key Components; API; Contractors; SaaS; Integrationer; Implementering; Faktorer; Nyckelkomponenter; API; Leverantörer;

   Sammanfattning : The topic of this thesis is to evaluate Software-as-a-Service (SaaS) integrations in order to create a set of guidelines to help ease the integration of SaaS systems into internal in-house developed systems. It was achieved by performing a case study on a successful SaaS integration to locate relevant success factors to incorporate into upcoming SaaS integrations. LÄS MER

7. 15. Funnelling Through the Stages of Organizational Growth

   C-uppsats, Handelshögskolan i Stockholm/Institutionen för företagande och ledning

   Författare :Albin Barnevik; Hadar Cars; [2022]
   Nyckelord :SaaS; Culture; Organizational Growth; Scaleup; Startup;

   Sammanfattning : In an ever-increasing digital environment, Stockholm's technology startup scene is thriving. A category of digital platforms packaged as subscription-based services, Software as a Service, or SaaS, has emerged as a trademark business model of successful tech startups. LÄS MER