Sökning: "Staffan Lagerqvist"

Hittade 1 uppsats innehållade orden Staffan Lagerqvist.

  1. 1. Hur hanterar SAS kundklagomål? : En kvalitativ studie av den interna processen

    Kandidat-uppsats, Företagsekonomiska institutionen

    Författare :Carl Gustav Hahne; Staffan Lagerqvist; [2006]
    Nyckelord :;

    Sammanfattning : It is important that companies knows how to handle a complaint when they receive one from a customer. This information could the company take care of and use when they develop new services. Furthermore a good complain handling leads to satisfied and loyal customers which increases the revenue for the company. LÄS MER