Sökning: "Staffan Lagerqvist"
Hittade 1 uppsats innehållade orden Staffan Lagerqvist.
1. Hur hanterar SAS kundklagomål? : En kvalitativ studie av den interna processen
Kandidat-uppsats, Företagsekonomiska institutionenSammanfattning : It is important that companies knows how to handle a complaint when they receive one from a customer. This information could the company take care of and use when they develop new services. Furthermore a good complain handling leads to satisfied and loyal customers which increases the revenue for the company. LÄS MER
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