Sökning: "Stefán Már Melstað"
Hittade 1 uppsats innehållade orden Stefán Már Melstað.
1. Knowledge creation in a contact center’s customer relationship management system. : Implications from organizational user perspectives
Master-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)Sammanfattning : This study explores the implications for knowledge creation of customer knowledge in a contact center’s CRM system. A previously developed research model which depicts CRM systems’ support to knowledge creation of customer knowledge was utilized for evaluation and comparison of collected data. LÄS MER
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