Sökning: "Tina Häppick Biancofiore"
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1. Frontlinjepersonalens upplevelse kring kundkontakt : En studie kring kundkontaktens betydelse för arbetsmotivationen inom detaljhandeln, ur personalens synvinkel
Kandidat-uppsats, Blekinge Tekniska HögskolaSammanfattning : Title: Frontline employees experience about customer contact Authors: Tina Häppick Biancofiore, Sofie Franzén and Glen Karsberg Supervisor: Anders Wrenne Department: School of Management, Blekinge Institute of Technology Course: Bachelor’s thesis in Business Administration, 15 credits Purpose: The purpose of our work is to contribute to the knowledge about the impact of customer contact on the frontline employees’ daily work condition. This is done by investigating how frontline employees, who have a large share of customer contact in their work, experience that the customer contact contributes to motivation at work. LÄS MER