Sökning: "Tina Häppick Biancofiore"

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  1. 1. Frontlinjepersonalens upplevelse kring kundkontakt : En studie kring kundkontaktens betydelse för arbetsmotivationen inom detaljhandeln, ur personalens synvinkel

    Kandidat-uppsats, Blekinge Tekniska Högskola

    Författare :Tina Häppick Biancofiore; Sofie Franzén; Glen Karsberg; [2017]
    Nyckelord :;

    Sammanfattning : Title: Frontline employees experience about customer contact Authors: Tina Häppick Biancofiore, Sofie Franzén and Glen Karsberg Supervisor: Anders Wrenne  Department: School of Management, Blekinge Institute of Technology  Course: Bachelor’s thesis in Business Administration, 15 credits    Purpose: The purpose of our work is to contribute to the knowledge about the impact of customer contact on the frontline employees’ daily work condition. This is done by investigating how frontline employees, who have a large share of customer contact in their work, experience that the customer contact contributes to motivation at work. LÄS MER