Sökning: "Voice of Customer"

Visar resultat 1 - 5 av 78 uppsatser innehållade orden Voice of Customer.

1. 1. Diffusion-based Vocoding for Real-Time Text-To-Speech

   Master-uppsats, Lunds universitet/Matematisk statistik

   Författare :Lukas Gardberg; [2023]
   Nyckelord :Diffusion; Vocoding; Text-to-Speech; Machine Learning; Mathematics and Statistics;

   Sammanfattning : The emergence of machine learning based text-to-speech systems have made fully automated customer service voice calls, spoken personal assistants, and the creation of synthetic voices seem well within reach. However, there are still many technical challenges with creating such a system which can generate audio quickly and of high enough quality. LÄS MER

3. 2. Impact of Artificial Intelligence on Customer Experience : A mixed-methods approach to study the impact of Artificial Intelligence on Customer Experience with Voice of Customer as the mediator

   Magister-uppsats, Jönköping University

   Författare :Asad Ullah; [2023]
   Nyckelord :Artificial intelligence;

   Sammanfattning : Abstract Background: In the contemporary world, the emergence of artificial intelligence has brought about a revolutionary change in customer experiences. Businesses, in analyzing numerous data observations, are aiming to improve customer journeys, from the point of purchase until after the product is used, by making the entire process convenient, satisfactory, and efficient. LÄS MER

4. 3. Design Extractor: A ML-based Tool for CapturingSoftware Design Decisions

   Kandidat-uppsats, Mittuniversitetet/Institutionen för kommunikation, kvalitetsteknik och informationssystem (2023-)

   Författare :Petrus Söderström; [2023]
   Nyckelord :machine learning; natural language processing; design decisions; software design; voice recognition;

   Sammanfattning : Context: A software project’s success; involvinga larger group of individuals, relies on efficient teamcommunication. Part of efficient communication is avoidingmiscommunication, misunderstandings, and losingknowledge. These consequences of poor communication canlead to negative repercussions such as loss of time, money,and customer approval. LÄS MER

5. 4. Kundens Röst i Organisationen : Utveckling av kundorienterade verktyg för kvalitativa kundstudier i stor skala

   Master-uppsats, Mälardalens universitet/Akademin för innovation, design och teknik

   Författare :Jonathan Blom; [2023]
   Nyckelord :Kundorienterad tjänsteutveckling; samskapande; användarvänliget; kvalitativa kundstudier;

   Sammanfattning : Bakgrund: Trots ett växande konsensus att bli mer kundorienterad som organisation är en strategisk nödvändighet i dagens läge, har organisationer svårt att veta hur de själva kan göra den transformationen. Forskning visar att organisationer stöter på utmaningar kring hur de kan ta in mer kvalitativa data från sina kunder, och att använda sig av kundens röst i en samverkan för att förbättra och skapa innovativa lösningar. LÄS MER

7. 5. Adapting the backchanneling behaviour of a social robot to increase user engagement : A study using social robots with contingent backchanneling behaviour

   Kandidat-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

   Författare :Daniel Alexander Kazzi; VIncent Winberg; [2022]
   Nyckelord :Artificial intelligence; Human-robot interaction; Service robots;

   Sammanfattning : There are many aspects of human communication that affects the nature of an interaction; examples include voice intonation and facial expressions. A particular type of verbal and non-verbal cues, so called backchannels, have an underlying role in shaping conversations. LÄS MER