Sökning: "Zandra Cedén"

Hittade 2 uppsatser innehållade orden Zandra Cedén.

1. 1. Produktkvalitet som drivkraft för kundnöjdhet : Kund- och partnererfarenheter gällande Microsofts CRM-system - Microsoft Dynamics CRM

   Uppsats för yrkesexamina på avancerad nivå, Institutionen för informationsteknologi

   Författare :Zandra Cedén; [2009]
   Nyckelord :;

   Sammanfattning : What is customer satisfaction and when does it occur? Microsoft’s customers and partners state that product quality is the strongest driver for customer satisfaction. To be able to increase customer satisfaction Microsoft must know how their partners and customers define product quality. LÄS MER

3. 2. Vägen mot flexibilitet : En studie av Sex Sigma och lean production inom industrin

   Kandidat-uppsats, Ekonomisk-historiska institutionen

   Författare :Zandra Cedén; [2008]
   Nyckelord :flexibilitet; arbetsorganisation; Sex Sigma; lean production; kvalitet förbättringsarbete;

   Sammanfattning : This paper is about the new methods and metrics used in industry and business today striving for better revenues and larger market shares. It investigates the relations between the old fordistic and tayloristic way of manufacturing and compares it to the models used in industry today for being competitive, seeking to please customers and becoming more flexible. LÄS MER