Sökning: "competition in services"

Visar resultat 1 - 5 av 557 uppsatser innehållade orden competition in services.

  1. 1. Tv:n, konkurrensen och behoven. : En kvantitativ enkätstudie om motivationen till användning av SVT1, TV4, SVT Play och TV4 Play.

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för medier och journalistik (MJ)

    Författare :Julia Andersson; Sofia Ekros; [2024]
    Nyckelord :Linjär-tv; Streamingtjänster; SVT1; TV4; SVT Play; TV4 Play; Uses and gratification; Technology acceptance model;

    Sammanfattning : This study aimed to find out the primary need of individuals ages 25-39 have, when it comes to using SVT1, TV4, SVT Play and TV4 Play and to assess how easy and useful the tv-channels are for them. The target group was individuals between ages25-39 who lives in Sweden. 139 individuals replied to the online form. LÄS MER

  3. 2. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  4. 3. The role of social media in small and medium - sized restaurant businesses : A case study from Östersund, Sweden

    Master-uppsats, Mittuniversitetet/Institutionen för ekonomi, geografi, juridik och turism

    Författare :Sameera Prasanna Rodrigo; [2024]
    Nyckelord :Social media; SMEs; Restaurant business; RBV theory;

    Sammanfattning : Background: Social media has revolutionized the restaurant industry, and it plays a significant role by changing and offering new ways to engage with restaurant customers and build stronger customer relationships, market their products and services, and acquire new customers, manage restaurant reputation, enhance brand awareness, and stay competitive in an increasingly digital world. Even though some restaurants recognize and utilize the potential of social media to deliver the above benefits, still there are some restaurants that have outdated social media accounts or completely inactive in social media. LÄS MER

  5. 4. Självkörande fordon : En fallstudie av positiva och negativa ekonomiska och socialaeffekter av införande av självkörande lastbilar i ett transportföretag.

    Kandidat-uppsats,

    Författare :issa zeid Baker; Abdullah Hassan; [2024]
    Nyckelord :;

    Sammanfattning : The transport industry is facing major challenges as customers strive for high quality services and fast deliveries. Therefore, transport companies started investing in new innovations to be able to satisfy the customer's requirements. LÄS MER

  7. 5. Digital innovation in Swedish audit firms

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Gloria Mugisha; [2023-07-04]
    Nyckelord :Audit; digitalization; cloud-based services; automation; data analysis;

    Sammanfattning : Digital innovation has always been at the heart of technological progress and more than ever, it has become an essential business strategy. This technological progress is making companies change their internal processes and rethink their businesses. This is the case for audit firms that have to deal with innovation. LÄS MER