Sökning: "contact center apps"

Hittade 1 uppsats innehållade orden contact center apps.

  1. 1. Including Smartphone End User Apps in the Context of the Company Contact Center

    Uppsats för yrkesexamina på avancerad nivå, Uppsala universitet/Avdelningen för visuell information och interaktion

    Författare :Edvard Zak; [2014]
    Nyckelord :contact center apps; contact center; customer service; app; Android; Genesys;

    Sammanfattning : Smartphones are becoming increasingly popular, with the result that customers prefer to carry out at least some customer services using an app on a mobile device. Among app users, smooth transfer to a live agent is seen as an important feature and this means that the company contact center need a solution to handle this as well as increasing numbers of interactions. LÄS MER