Sökning: "contact center apps"
Hittade 1 uppsats innehållade orden contact center apps.
1. Including Smartphone End User Apps in the Context of the Company Contact Center
Uppsats för yrkesexamina på avancerad nivå, Uppsala universitet/Avdelningen för visuell information och interaktionSammanfattning : Smartphones are becoming increasingly popular, with the result that customers prefer to carry out at least some customer services using an app on a mobile device. Among app users, smooth transfer to a live agent is seen as an important feature and this means that the company contact center need a solution to handle this as well as increasing numbers of interactions. LÄS MER
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