Sökning: "crm problem"

Visar resultat 1 - 5 av 69 uppsatser innehållade orden crm problem.

  1. 1. Prediction Models for TV Case Resolution Times with Machine Learning

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Borja Javierre I Moyano; [2023]
    Nyckelord :Datasets; Machine Learning ML ; Prediction; Resolution Time RT ; Solve Time; TV Cases; Trouble Tickets TT ; Customer-Related Trouble Tickets Resolution Time; CRM system; BI system; Telecommunications; Dataset; Machine Learning ML ; Prediction; Resolution Time; Solve Time; TV Cases; Trouble Tickets TT ; Kundrelaterade problem Tickets Resolution tid; CRM-system; BI-system; Telekommunikationer.;

    Sammanfattning : TV distribution and stream content delivery of video over the Internet, since is made up of complex networks including Content Delivery Networks (CDNs), cables and end-point user devices, that is very prone to issues appearing in different levels of the network ending up affecting the final customer’s TV services. When a problem affects the customer, and this prevents from having a proper TV delivery service in devices used for stream purposes, the issue is reported through a call, a TV case is opened and the company’s customer handling agents start supervising it to solve the problem as soon as possible. LÄS MER

  3. 2. A Predictive Analysis of Customer Churn

    Kandidat-uppsats, KTH/Matematisk statistik

    Författare :Olivia Eskils; Anna Backman; [2023]
    Nyckelord :Churn prediction; CRM; optimization; applied mathematics; machine learning; gradient boosting; random forest; logistic regression; insurance industry; Kundbortfall; CRM; optimering; tillämpad matematik; maskininlärning; gradient boosting; random forest; logistisk regression; försäkringsbranschen;

    Sammanfattning : Churn refers to the discontinuation of a contract; consequently, customer churn occurs when existing customers stop being customers. Predicting customer churn is a challenging task in customer retention, but with the advancements made in the field of artificial intelligence and machine learning, the feasibility to predict customer churn has increased. LÄS MER

  4. 3. Personaliserad annonsering och AI: Marknadsförarnas perspektiv på möjligheter och utmaningar : En kvalitativ undersökning om den AI-baserade teknikens potential och begränsningar

    Kandidat-uppsats, Södertörns högskola/Institutionen för samhällsvetenskaper

    Författare :Ellinor Hansson; Lisa Tägtström; [2023]
    Nyckelord :Digital marknadsföring; personaliserad marknadsföring; CRM; artificiell intelligens AI ;

    Sammanfattning : Titel: Personaliserad annonsering och AI: Marknadsförarnas perspektiv på möjligheter och utmaningar. Problem: Det har blivit en utmaning för marknadsförare att fånga konsumenternas uppmärksamhet i det snabbt föränderliga tekniklandskapet. LÄS MER

  5. 4. Potential for improving public services by exploring citizens’ communication to public organizations in Sweden

    Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

    Författare :Ibrahim Ali Mehkri; [2023]
    Nyckelord :citizen inquiries; e-Government; Sweden; CRM;

    Sammanfattning : Little et al., (1971) define citizen feedback as information from citizens directed to societal institutions, particularly government, to improve their functioning. LÄS MER

  7. 5. Customer segmentation in Retail: An Experiment in Sweden

    Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

    Författare :Nagma Athar Memon; [2023]
    Nyckelord :Customer Segmentation; Customer Relationship Management; Clustering; RFM; LRFMP;

    Sammanfattning : The retail industry is continuously transforming due to digitalization, globalization, urbanization, and automatization. These factors contribute to new and more transparent retail with new customer behaviors, business models, and international competition. LÄS MER