Sökning: "customer experience"

Visar resultat 1 - 5 av 993 uppsatser innehållade orden customer experience.

  1. 1. Extended Gate - Barriers and opportunities for intermodal improvements, a case study of Port of Gothenburg

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :David Hällgren; Erik Bengtsson; [2020-06-17]
    Nyckelord :Extended Gate; inland terminal; port supply chain integration;

    Sammanfattning : MSc in Logistics and Transport Management.... LÄS MER

  2. 2. Co-working in an experiencescape - A case study on the consumption in a co-working space combined with a restaurant and café

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Kajsa Andersson; Emilie Gente; [2020-06-16]
    Nyckelord :co-working; combining concepts; shared spaces; workspace; experiencescapes; customer experience; consumption;

    Sammanfattning : MSc in Marketing and Consumption.... LÄS MER

  3. 3. Return policies for online clothing retailers - A study of the return policy leniency and the importance of return policies to retailers and consumers

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Marios Melachroinos; Morteza Yahyaei Bavil; [2020-06-15]
    Nyckelord :Product returns; reverse logistics; return management; customer loyalty; retention;

    Sammanfattning : MSc in Logistics and Transport Management.... LÄS MER

  4. 4. The Effects of Online and Offline Customer Experiences on Customer Loyalty in Chinese Fresh E-commerce

    Magister-uppsats, Uppsala universitet/Företagsekonomiska institutionen; Uppsala universitet/Företagsekonomiska institutionen

    Författare :Zhiqiu Ye; Xinyi Chen; [2020]
    Nyckelord :Fresh e-commerce; Online customer experiences; Offline customer experiences; Customer loyalty; China;

    Sammanfattning : With the gradual upgrade of fresh food consumption in China, the integration of online platforms and retail entities has brought more convenient and diverse fresh food consumption experiences to customers. This thesis is to explore how the customers loyalty in Chinese fresh e-commerce are affected by online and offline customer experience. LÄS MER

  5. 5. Covid-19: How does it affect international e-commerce firms? : A qualitative case study about how the Covid-19 situation affects e-commerce firms and how they respond to it

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE); Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

    Författare :Melissa Hicintuka; Helin Öven; [2020]
    Nyckelord :E-commerce; Covid-19; Digital business environment; Digitalization; Value chain; Virtual value chain; International activities; Customer intimacy;

    Sammanfattning : The purpose of this thesis is to investigate how Covid-19 affects international e-commerce firms. Covid-19 has been the source of changes in the international business environment across world from the beginning of year 2020. The effects on e-commerce firms are nearly unknown, therefore this research is unique. LÄS MER