Sökning: "customer involvement"

Visar resultat 16 - 20 av 312 uppsatser innehållade orden customer involvement.

  1. 16. Co creation strategy: application to the customer relation in a packaging company and real estate agency. : A qualitative study, with the perspective of business to business and business to customer

    Master-uppsats, Mälardalens universitet/Akademin för innovation, design och teknik

    Författare :Samia Dahir Idriss; [2023]
    Nyckelord :customer relationship management; co creation strategy; customer engagement; Value creation; Co creation; Co-production.; kundrelationshantering; samskapande strategi; kundengagemang; värdeskapande; samskapande; samproduktion.;

    Sammanfattning : This master thesis investigated whether co creation strategy can be effective in a business to business and business to customer and can enhance customer relations challenges. This is to be able to help NykopingHem and EQpack enhance their current customer relations challenges. LÄS MER

  3. 17. Implementation of a WMS through a value co-creation lens : A Qualitative Study Of Valueco-Creation From A Company Perspective

    Kandidat-uppsats, Högskolan i Borås/Akademin för textil, teknik och ekonomi

    Författare :Karen Mendoza Albornoz; Emerald Baldove Orsander; Isabelle Thoong; [2023]
    Nyckelord :Warehouse Management System WMS ; Value co-creation; resource integration; customer; supply chain; SCM; implementation; challenges; actors; information management; supply chain management;

    Sammanfattning : Background: Today most companies strive to offer logistics services in a highly competitive market. In the ecommerce sector a WMS is a crucial element since these systems can handle different amounts of volumes. Implementing such a system can contribute positively to the value creation. LÄS MER

  4. 18. Kundinvolvering vid systemutveckling i praktiken : En fallstudie på ett svenskt konsultföretag

    Kandidat-uppsats, Luleå tekniska universitet/Institutionen för system- och rymdteknik

    Författare :Fredrik Meister; Maximilian Wendel; [2023]
    Nyckelord :customer involvement; work methods; product team; project outcomes; system development; agile; case study; consulting company; kundinvolvering; arbetssätt; produktteam; projektutfall; systemutveckling; agil; fallstudie; konsultföretag;

    Sammanfattning : Research shows that customer involvement is an important factor affecting project outcomes in agile system development projects but the phenomenon is in practice less studied. The study aims to build an understanding of customer involvement in practice and the factors that influence the phenomenon. LÄS MER

  5. 19. Potential for improving public services by exploring citizens’ communication to public organizations in Sweden

    Master-uppsats, Stockholms universitet/Institutionen för data- och systemvetenskap

    Författare :Ibrahim Ali Mehkri; [2023]
    Nyckelord :citizen inquiries; e-Government; Sweden; CRM;

    Sammanfattning : Little et al., (1971) define citizen feedback as information from citizens directed to societal institutions, particularly government, to improve their functioning. LÄS MER

  7. 20. Stimulating employee-driven innovation - Exploring enablers for employee-driven innovation and the contribution of formal and informal innovation activities - a qualitative single-case study

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Julia Karlsson; Klara Thorén; [2022-08-05]
    Nyckelord :Employee-driven innovation; inclusive innovation; consultancy industry; enablers for employee-driven innovation; formal innovation activities; informal innovation activities;

    Sammanfattning : Innovation is a concept that has received an increased amount of attention in recent years. The concept of innovation has also developed to include a wider range of participants, including for example both open innovation and customer-oriented innovation. LÄS MER