Sökning: "customer relationship Management systems"

Visar resultat 1 - 5 av 111 uppsatser innehållade orden customer relationship Management systems.

1. 1. From Disruption to Efficiency: The role of SRM and JIT strategies in Automotive Supply Chains Authors: Jennie

   Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen

   Författare :Jennie Lewin; Daban Taha; [2024-03-06]
   Nyckelord :;

   Sammanfattning : Purpose - The incessantly progressing automotive industry faces various challenges due to its complex supply chains. This study aims therefore to 1) explore the roots of material supply disruptions in the automotive industry and the challenges of managing these and 2) assess the role of Supplier Relationship Management (SRM) in mitigating these disruptions. LÄS MER

3. 2. “WHO AM I? SAID THE ROBOT. WHO AM I?!? SAID THE HUMAN” : A Study To Explore The Effects Of Algorithmic Management Tools On The Work-Related Identities of Individuals In Standard Work Settings

   Kandidat-uppsats, Mälardalens universitet/Akademin för ekonomi, samhälle och teknik

   Författare :Aya Alkhuder; Thomas Butters; Annika Nilsson; [2023]
   Nyckelord :;

   Sammanfattning : This research paper investigates the impact of algorithmic management (ARM) on work practices within organizations that employ standard work arrangements. Specifically, the study aims to explore how the introduction of ARM systems influences individuals' perceptions, interpretations, and work-related identities, as well as the resulting changes in their work practices. LÄS MER

4. 3. Införandet och tillämpningen av CRM i svenska myndigheter : En fenomenografisk studie om hur CRM upplevs av medarbetare på svenska statliga myndigheter

   Master-uppsats, Södertörns högskola/Företagsekonomi

   Författare :Luwam Abrha; [2023]
   Nyckelord :Customer Relationship Management; New Public Management; Efficiency; Communication; Organizational change; Isomorphism.; Customer Relationship Management; New Public Management; Effektivitet; Kommunikation; Organisationsförändring; Isomorfism.;

   Sammanfattning : I föreliggande uppsats studeras tillämpningen av Customer Relationship Management i svenska statliga myndigheter, med särskilt fokus på berörd personals uppfattningar om CRM-system. Undersökningar kring ämnet har tidigare verkställts i bland annat Västeuropa och USA och i dessa studier har tonvikt lagts på hur verksamhetens effektivitet har påverkats av CRM, men inga undersökningar av liknande slag har ägnats åt svenska myndigheter. LÄS MER

5. 4. From photovoltaics to microgrids : A case study on Loccioni and how its tailored solutions compete with standardized products in the energy utility industry

   Master-uppsats, Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

   Författare :Jakob Mehlig; Simon Rosén; [2023]
   Nyckelord :Niche markets; Tailored solutions; Standardization; Customer relationship management; Dominant logic;

   Sammanfattning : Global industries are undergoing significant sustainability transitions, presenting new opportunities for R&D and innovation-driven companies. Rather than competing in large markets, these companies thrive in specialized niches. LÄS MER

7. 5. Utmaningar vid CRM-implementering : En tvärvetenskaplig fallstudie om implementering av CRM-system hos en tidningskoncern

   Master-uppsats, Uppsala universitet/Institutionen för informatik och media; Uppsala universitet/Företagsekonomiska institutionen

   Författare :Linus Andersson; Evin Hassan; [2023]
   Nyckelord :CRM implementations; change management; change resistance; information systems; management;

   Sammanfattning : This study is about Customer Relationship Management (CRM) and implementation of CRM systems. The study aims to identify and investigate which challenges are experienced during CRM implementation at a newspaper group and how those challenges have been handled. LÄS MER