Sökning: "customer satisfaction"

Visar resultat 16 - 20 av 1190 uppsatser innehållade orden customer satisfaction.

1. 16. Brand Loyalty in the Context of Digital Food Retail : Understanding customer behaviour of meal kit delivery services towards brand loyalty: a focus on HelloFresh

   Magister-uppsats,

   Författare :Yiming Yuan; Ziying Lai; [2023]
   Nyckelord :;

   Sammanfattning : Abstract Background: Despite an increase in popularity, the meal kit delivery service is facing the challenge of high cancellations and difficulty with customer retention. As it is a comparatively novel concept in the context of digital food retail, more scholarly research should be conducted. LÄS MER

3. 17. Heat of the moment : En jämförande fältundersökning inom tjänståterställning och förkroppsligad kognition

   Magister-uppsats, Linköpings universitet/Institutionen för ekonomisk och industriell utveckling; Linköpings universitet/Filosofiska fakulteten

   Författare :Angelica Carlsson; Lovisa Hjorth; [2023]
   Nyckelord :Service recovery; service failure; justice theory; emotional responses; embodied cognition; EDA electrodermal activity ; Tjänståterställning; servicefel; rättviseteori; emotionella reaktioner; förkroppsligad kognition; EDA elektrodermal aktivitet ;

   Sammanfattning : Inom forskningsområdet tjänståterställning arbetar forskare och företag med att identifiera servicefel samt hitta effektiva sätt att lösa kunders problem. Trots detta skapar klagomålshantering problem för företag och det finns många utvecklingsmöjligheter. LÄS MER

4. 18. The sudden rise of neobanks and the threat it poses upon the traditional banking system.

   Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

   Författare :Victor Lindström; Olof Nilsson; [2023]
   Nyckelord :;

   Sammanfattning : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. LÄS MER

5. 19. Mitigation of supply chain uncertainties caused by material shortage : A case study with Loccioni

   Master-uppsats, Uppsala universitet/Institutionen för samhällsbyggnad och industriell teknik

   Författare :Juliane Wloch; [2023]
   Nyckelord :Supply chain risk management; supply disruption management; semiconductor shortage; Small- and Medium-sized Enterprises;

   Sammanfattning : The ongoing semiconductor shortage impacts organizations throughout the supply chain operationally and financially. Limited material for a sudden increase in demand during the Covid-19 pandemic led to a heightened supplier power and result in the prioritization of customers. LÄS MER

7. 20. Customer Journey in the Concept Store: An Analysis of Touchpoints and Journey Integration

   Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

   Författare :Tatev Nazaryan; Seo Hyun Chang; [2023]
   Nyckelord :customer experience; customer journey; customer journey touchpoints; concept store; journey integration dimensions; retail; new retail format; Social Sciences;

   Sammanfattning : Date: May 15, 2023 Keywords: customer experience, customer journey, customer touchpoints, concept store, journey integration dimensions Project Purpose: The following study aims to enhance understanding of how customers experience different touchpoints within the concept store throughout each stage of the customer journey, as well as, explore existing and new dimensions of the customer journey integration. Theoretical Framework: The following study adopts the theory of customer journey since it helps to understand what touchpoints customers interact with throughout each stage of their journey that helps to shape their experiences. LÄS MER