Sökning: "customer service quality in hotel"

Visar resultat 1 - 5 av 21 uppsatser innehållade orden customer service quality in hotel.

  1. 1. The Desert of Talent in Hospitality Industry : A Qualitative Analysis on High Staff Turnover in Chinese Hotels

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Xiaoxin Xing; [2023]
    Nyckelord :Hotel; Staff; High Turnover; Sustainability; Industry; Tourism; China;

    Sammanfattning : This paper through qualitative research and the author's collection of relevant articles and materials explains the high turnover rate of hotel staff in China. Employee turnover refers to the behaviour of employees voluntarily or involuntarily terminating their labour relationship with an organization. LÄS MER

  3. 2. The Impact of Service Quality on Customer Satisfaction in Hotel Business Development : Correlation Between Customer Satisfaction and Service Quality

    Magister-uppsats, Karlstads universitet

    Författare :Dider Bhuian; [2021]
    Nyckelord :service quality; hotel industry; customer satisfaction; descriptive methodology;

    Sammanfattning : This research aimed to study the correlation between customer satisfaction and service quality in the hotel business. It also outlines the significance of understanding customer satisfaction and how customers distinguish service delivery. Customers have changed prospects based on their consideration of service or product quality. LÄS MER

  4. 3. Autonomous Liquid Dispenser : A.L.D.

    Kandidat-uppsats, KTH/Skolan för industriell teknik och management (ITM)

    Författare :William Gan; Oliver Håkansson; [2020]
    Nyckelord :Mechatronics; Arduino; Autonomous Liquid Dispenser; Tilting; Ultraonic sensor; Linear actuator.; Mekatronik; Arduino; Vätskeautomat; Vinkel; Ultraljudsensor; Stegmotor.;

    Sammanfattning : Our society has become more and more digitized and futuristic in the service sector. The urge of efficiency in order to maintain a stable income and profit is increasing in various businesses. One such business is the hotel and restaurant business which heavily relies on staff members being efficient. LÄS MER

  5. 4. Produktutveckling av självserveringsverktyg för August Lundh AB

    Kandidat-uppsats, Mälardalens högskola/Akademin för innovation, design och teknik

    Författare :Anton Hoffman; Alexander Törnqvist; [2018]
    Nyckelord :;

    Sammanfattning : This is a report that is part of a master thesis at an undergraduate level, which comprises 15 university education credits and has been completed at Mälardalen University in Eskilstuna. The work is within the subject of product development and has been carried out by two students during the spring term of 2018. LÄS MER

  7. 5. Towards reducing food waste in a hotel breakfast buffet : A case study of Profil Hotels Calmar Stadshotell

    Master-uppsats, Linnéuniversitetet/Institutionen för organisation och entreprenörskap (OE)

    Författare :Janina Selin; [2018]
    Nyckelord :Tourism; breakfast buffets; Social Practice Theory; Food Waste; sustainable development;

    Sammanfattning : Food waste is a major environmental issue. It takes electricity, water, and energy to produce food, to store it, to refrigerate it, to transport it and to prepare it. If for some reason the food is then not consumed, it goes to landfill, where it produces greenhouse gases. LÄS MER