Sökning: "customer service"
Visar resultat 1 - 5 av 1865 uppsatser innehållade orden customer service.
1. EXPANDING THE CONCEPT OF DIGITAL COMPETENCE A Case Study on How Digital Competence is Portrayed in a Company Transforming to Digital Service OrientationMaster-uppsats, Institutionen för tillämpad informationsteknologi
Sammanfattning : Digitalisation requires new ways for businesses to innovate in order to meet contemporarycustomer needs. Manufacturers are adopting digital servicebasedbusiness models to enhancecompetitive advantage. To address these challenges companies have to identify, attract anddevelop digital competence. LÄS MER
2. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription OfferMaster-uppsats, Göteborgs universitet/Graduate School
Sammanfattning : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. LÄS MER
3. An investigation of the targeted customers of a peer-to-peer car sharing company and how the company’s value proposition should be developed accordinglyMaster-uppsats, Göteborgs universitet/Graduate School
Sammanfattning : Background and Purpose: Most countries in the world are becoming increasingly urbanized, which implies challenges related to transportation within cities. More individuals in cities, and hence more cars, has consequences such as increased congestion, limited parking space, as well as increased pollution. LÄS MER
- Master-uppsats, Göteborgs universitet/Graduate School
Sammanfattning : In this paper we have looked to give clarity into how early adopters creates customers through the use of eWOM in new markets. To answer this question a qualitative multiple case study was made, collecting data through eight interviews divided across two contrasting cases. LÄS MER
- Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen
Sammanfattning : The banking industry is currently going through a big change where the traditional bank branches shut down in favour of meetings on digital platforms. In today's society, customers require fast service with high flexibility allowing them to conduct their banking business wherever and whenever they want. LÄS MER