Sökning: "customer service"
Visar resultat 1 - 5 av 2441 uppsatser innehållade orden customer service.
1. Strategic Synergies in the Skies : The Role of Resource Sharing in Aviation Alliances
Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionenSammanfattning : This thesis investigates strategic alliances in the aviation industry, focusing on resource sharing, using Scandinavian Airlines (SAS) within Star Alliance and SkyTeam as case studies. It examines the operational and competitive benefits of these collaborations through qualitative research, including interviews with executives and experts. LÄS MER
2. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst
Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionenSammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER
3. Mellan himmel och jord,var befinner sig kunden? : En undersökning om kunders förtroende till On-Premise- och SaaS-system
Kandidat-uppsats, Uppsala universitet/Institutionen för informatik och mediaSammanfattning : Implementering av affärssystem inom verksamheter kan ge många fördelar, exempelvis effektivisering och automatisering. Hur systemet levereras till kunden kan påverka förtroendet hos kunden. LÄS MER
4. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology
Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionenSammanfattning : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. LÄS MER
5. Predicting Navigational Patterns in Web Applications using Machine Learning Techniques
Uppsats för yrkesexamina på avancerad nivå, Lunds universitet/Institutionen för reglerteknikSammanfattning : In large corporations, customer support is a costly service, and an area of constant optimization. Solutions to increase efficiency and decrease bottlenecks are constantly needed. LÄS MER