Sökning: "customer service"

Visar resultat 1 - 5 av 1865 uppsatser innehållade orden customer service.

  1. 1. EXPANDING THE CONCEPT OF DIGITAL COMPETENCE A Case Study on How Digital Competence is Portrayed in a Company Transforming to Digital Service Orientation

    Master-uppsats, Institutionen för tillämpad informationsteknologi

    Författare :Patricija Ilin; Tomi Mustikka; [2019-08-08]
    Nyckelord :digital competence; digital servitization; digital transformation; manufacturing; digital talent; industry 4.0;

    Sammanfattning : Digitalisation requires new ways for businesses to innovate in order to meet contemporarycustomer needs. Manufacturers are adopting digital servicebasedbusiness models to enhancecompetitive advantage. To address these challenges companies have to identify, attract anddevelop digital competence. LÄS MER

  2. 2. PSS Design in Practice - How a Choice Experiment Can Help Configuring a New Subscription Offer. The Case of Care by Volvo’s Used Car Subscription Offer

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Fabian Perktold; Moritz von Raczeck; [2019-07-09]
    Nyckelord :PSS Design; PSS Configuration; Servitization; Car Subscription; DCA; Discrete Choice Experiment; Choice-Based Conjoint; Customer Preferences; WTP;

    Sammanfattning : Background and Purpose The automotive industry is facing huge challenges as the perception and utilization of cars is changing. As a result, many automotive companies are increasingly moving away from solely selling cars and starting to offer bundles of products and services (PSS) instead. LÄS MER

  3. 3. An investigation of the targeted customers of a peer-to-peer car sharing company and how the company’s value proposition should be developed accordingly

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Johanna Edman; Johanna Lilliecreutz; [2019-07-09]
    Nyckelord :sharing economy; service innovation; car sharing; peer-to-peer car sharing; value proposition; value proposition canvas; participation motives;

    Sammanfattning : Background and Purpose: Most countries in the world are becoming increasingly urbanized, which implies challenges related to transportation within cities. More individuals in cities, and hence more cars, has consequences such as increased congestion, limited parking space, as well as increased pollution. LÄS MER

  4. 4. Customer creation in new markets - A multiple case study of using eWOM to create new customers

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Johanna Jansson; [2019-07-08]
    Nyckelord :;

    Sammanfattning : In this paper we have looked to give clarity into how early adopters creates customers through the use of eWOM in new markets. To answer this question a qualitative multiple case study was made, collecting data through eight interviews divided across two contrasting cases. LÄS MER

  5. 5. Kartläggning av kundinflöde - En fallstudie om schemaläggning på en svensk telefonbank

    Kandidat-uppsats, Göteborgs universitet/Företagsekonomiska institutionen

    Författare :Eric Börjeskog; Martin Svensson; [2019-06-20]
    Nyckelord :Call Center; Capacity Planning; Peak; Scheduling; Telephone Banking;

    Sammanfattning : The banking industry is currently going through a big change where the traditional bank branches shut down in favour of meetings on digital platforms. In today's society, customers require fast service with high flexibility allowing them to conduct their banking business wherever and whenever they want. LÄS MER