Sökning: "david rudström"
Hittade 1 uppsats innehållade orden david rudström.
1. Filtering service recovery feedback : A Case study research at Handelsbanken, Uppsala city
Kandidat-uppsats, Företagsekonomiska institutionenSammanfattning : Research has shown that companies encourage customers to complain and gather huge amounts of service recovery information, although most of this information isn´t used by the companies. Our purpose with this thesis is to explore what determines the filtering of service recovery feedback, and if possible to identify its underlying reasons. LÄS MER
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