Sökning: "digital customer service"

Visar resultat 1 - 5 av 266 uppsatser innehållade orden digital customer service.

1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

   Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

   Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
   Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

   Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

3. 2. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

   Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionen

   Författare :Rasmus Jämterud; Henrik Widell; [2024]
   Nyckelord :Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

   Sammanfattning : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. LÄS MER

4. 3. Hur kan Lean service management användas för att förbättra kundnöjdhet och effektivisera produktion- och uppföljningsskedet av byggprocessen?

   Kandidat-uppsats, Malmö universitet/Institutionen för Urbana Studier (US)

   Författare :André Andersson; Elias Strandell; [2023]
   Nyckelord :Lean; Waste management; Lean service management; Customer satisfaction; Construction; Real estate companies;

   Sammanfattning : The purpose of the study is to contribute to an increased understanding of the application of Lean service management in the production and monitoring phase of the construction process within real estate companies. The research questions investigate how Lean service management can improve customer satisfaction and efficiency, what obstacles can arise during implementation, and how Lean can develop in the future. LÄS MER

5. 4. Brand Loyalty in the Context of Digital Food Retail : Understanding customer behaviour of meal kit delivery services towards brand loyalty: a focus on HelloFresh

   Magister-uppsats,

   Författare :Yiming Yuan; Ziying Lai; [2023]
   Nyckelord :;

   Sammanfattning : Abstract Background: Despite an increase in popularity, the meal kit delivery service is facing the challenge of high cancellations and difficulty with customer retention. As it is a comparatively novel concept in the context of digital food retail, more scholarly research should be conducted. LÄS MER

7. 5. Orchestrating the service encounter in a digital era: How the presence of a greeting online service agent affects customers' experience of visiting a home electronics e-store

   C-uppsats, Handelshögskolan i Stockholm/Institutionen för marknadsföring och strategi

   Författare :Oskar Eskilsson; Elizabeth Lopez Alushkina; [2023]
   Nyckelord :Service encounter; Social presence; Mere presence; E-commerce;

   Sammanfattning : The service encounter is to an increasing extent being transported to an online context. Companies are more and more often trying to create an initial point of contact when a customer enters a website. LÄS MER