Sökning: "e- crm"

Visar resultat 21 - 25 av 75 uppsatser innehållade orden e- crm.

  1. 21. E-loyalty in digital platforms : How do the employees in banks experience their work with customer e-loyalty, individually and in relation to each other?

    Master-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Johanna Näsholm Johansen; Noor Al Amin; [2018]
    Nyckelord :CRM; eCRM; Digitalization; Banking; Loyalty; e-loyalty; 8C Model;

    Sammanfattning : This thesis aims to study how the top management and employees in banks experience their work with customer e-loyalty in digital settings, both individually and in relation to each other. Today's bank customers desire freedom in where they conduct their business and do at the same time require a deeper personal relationship with their bank advisors. LÄS MER

  3. 22. THE INFLUENCE OF RELATIONSHIP MARKETING AND CRM SYSTEM ON STAKEHOLDERS’ TRUST : A Qualitative Study on Multiple Stakeholder Groups in a Cosmetic and Beauty Industry

    Master-uppsats, Umeå universitet/Företagsekonomi

    Författare :Athanasios Christopoulos; Puspita Hapsari Agoes; [2018]
    Nyckelord :;

    Sammanfattning : CRMsystem and relationship marketing are needed for a company in order to gain its stakeholders’ trust. In a company, there are two different stakeholders. Theinternal and external stakeholders. This thesis will consider both of the different types of stakeholders. LÄS MER

  4. 23. Critical Success Factors for Integration of Enterprise Resource Planning System

    Master-uppsats, Högskolan i Gävle/Företagsekonomi

    Författare :Kambiz Kafi; [2018]
    Nyckelord :ERP; Legacy System; Critical Success Factors CSF ; Business Process Changes; Strategic and Tactic CSFs; Software Configuration; Software Alignment; Integration of ERPs;

    Sammanfattning : Title: Critical Success Factors for Integration of Enterprise Resource Planning System   Level: Student thesis, final assignment for Master Degree (one year) in Business Administration   Author: Kambiz Kafi   Supervisor: Dr. Maria Fregidou-Malama   Examiner: Dr. LÄS MER

  5. 24. Systematic observation in healthcare: Utility and limitations of a threat and error management-based safety audit

    Magister-uppsats, Lunds universitet/Avdelningen för Riskhantering och Samhällssäkerhet

    Författare :Andrew Grose; [2018]
    Nyckelord :healthcare; systematic observation; threat and error management; patient safety; FLMU06; CRM; Crew Resource Management; teamwork; team performance; General Works;

    Sammanfattning : Improving teamwork has become a major safety goal for healthcare organizations. Audit tools currently available are useful, but they remain inadequate because they are reactive and fail to provide context for “the interaction between people and the operational context (i.e. LÄS MER

  7. 25. Is There Such A Thing As Too Much Intelligence? : A qualitative study exploring how Born Global e-commerce companies are working towards adopting Artificial Intelligence into their Customer Relationship Management Systems

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Amanda Bäckström; Hannah Larsson; [2018]
    Nyckelord :;

    Sammanfattning : The purpose of this thesis is to explore the drivers and barriers of adoption of technology such as AI and how it could facilitate an internationalization. The thesis also hopes to explore how Born Global e-commerce companies are working towards an adoption of AI into the companies CRM-system. LÄS MER