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Visar resultat 1 - 5 av 31 uppsatser som matchar ovanstående sökkriterier.

  1. 1. Communication Professionals as the Office Factotum: A Study of Emotional Labour and Well-Being in the Communication Profession

    Master-uppsats, Institutionen för tillämpad informationsteknologi

    Författare :Evelina Winberg; Jordan Thunell Idumwonyi; [2023-11-22]
    Nyckelord :communication professionals; emotional labour; emotional labour; job demands-resources theory; well-being;

    Sammanfattning : This thesis investigated the concept of emotional labour for communication professionals in an internal communication context. Recently, the well-being of communication professionals has caught public attention in Sweden since the communication practitioner is considered an office factotum or all-purpose servant with numerous responsibilities and activities and is frequently overwhelmed by their multifaceted work assignments. LÄS MER

  3. 2. Teamwork makes the Theme work : A qualitative study on theming and performative labour as a differentiation strategy on SME Cafés in Sweden

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

    Författare :Zeeb Hala; To Quan Luu; [2023]
    Nyckelord :servicescape; theming; theme; performative labour; aesthetic labour; emotional labour; interaction; teamwork; café; coffee shop; differentiation; differentiation strategy; Disneyization; SME;

    Sammanfattning : Servicescape is a physical setting where the performance, delivery and consumption are exchanged within a service marketplace. It includes sensory components, such as the theme of the place that has a high impact on customer perceptions and purchasing decisions and providing them with extraordinary experiences (Pine and Gilmore, 1999; Zeithaml, Bitner and Gremler, 2009). LÄS MER

  4. 3. Att arbeta som färdtjänsthandläggare : En kvalitativ undersökning om färdtjänsthandläggares upplevda handlingsutrymme samt emotionella arbete i delar av Skåne

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för samhällsstudier (SS)

    Författare :Idalie Norén; [2023]
    Nyckelord :Street-level bureaucracy; discretion; emotional labour; travel service; social work; färdtjänst; handlingsutrymme; emotionssociologi;

    Sammanfattning : The purpose of this study is to examine the perceived freedom of discretion and emotional labour of travel service officers in relation to the austerity in political decisions. The study aims to raise the importance of travel service officers' role in people with reduced mobility lives and ability to move freely and without obstacles in society. LÄS MER

  5. 4. "När jag kliver över tröskeln hos någon, då finns inte omvärlden” : En intervjustudie om emotionellt arbete inom hemtjänstens nattpatrull

    Master-uppsats, Södertörns högskola/Institutionen för kultur och lärande

    Författare :Nanna Thydén; [2023]
    Nyckelord :home care; care work; emotional labour; night work in the elderly care sector; hemtjänst; omsorgsarbete; emotionellt arbete; nattarbete inom äldreomsorgen;

    Sammanfattning : Care work is not a new subject for feminist research. However, it is still important to study because of the persistent social devaluation of care workers. LÄS MER

  7. 5. “You’re in drag, man!” : En multimodal kritisk diskursanalys om hur maskulinitet och femininitet framställs i realityserien RuPaul's Drag Race

    Kandidat-uppsats, Umeå universitet/Institutionen för kultur- och medievetenskaper

    Författare :Tilda Ludvig; Robyn Wallén; [2023]
    Nyckelord :kritisk diskursanalys; dragqueens; heteronormativitet; reality-TV; representation;

    Sammanfattning : The aim of the study is to examine how discourses about masculinity and femininity are represented in the reality show RuPaul's Drag Race (RPDR) and how they have changed over time. We will investigate this through our research questions: how is heteronormativity expressed within discourses of masculinity and femininity, how does the production construct intersectional struggles within the show, and how do discourses of inclusion and exclusion appear in the program? The material of the study consists of episodes from two different seasons: season 7 and 14. LÄS MER