Sökning: "frontline employee"
Visar resultat 1 - 5 av 16 uppsatser innehållade orden frontline employee.
1. Locating the Effects of Emotional and Aesthetic Labor on Performance Through the Lens of Flight Attendants : —An investigative qualitative study of a low-cost and a premium airline
Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)Sammanfattning : This research implemented a multiple case study design to investigate the effects of aesthetic and emotional labor in the premium airline context of Emirates, in comparison to the low-cost airline context of easyJet. This was achieved through the conduct of interviews with flight attendants from each airline as they are the frontline employees who are mostly concerned with the implementation of these standards. LÄS MER
2. Impactful Digital Transformation for Retail Employees : A Case Study
Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)Sammanfattning : The rapid growth of e-commerce and omnichannel retailing is redefining the role of brick-and-mortar stores. To remain competitive, retailers should leverage digital technologies without compromising the presence of frontline workers, to meet customer expectations. LÄS MER
3. How the COVID-19 pandemic affects physical store frontline employees
Kandidat-uppsats, Högskolan Kristianstad/Fakulteten för ekonomiSammanfattning : The physical store frontline employees are the link between the organization and the customers. During 2020 the COVID-19 pandemic has had different effect on different retail sectors, some have had their worst results while ICA Maxi stores have increased their sales. LÄS MER
4. The Role of Frontline Employees in the Innovation Process
Magister-uppsats, Lunds universitet/Företagsekonomiska institutionenSammanfattning : Innovation enablement is of growing importance in order to stay competitive in the financial services sector. Although frontline employees are considered to be valuable innovators, the research about their involvement in the innovation process is still in its infancy. LÄS MER
5. Inside-Out : Investigating the link between internal marketing and service quality in Swedish retail
Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)Sammanfattning : This thesis is a qualitative research that provides an understanding of store managers perception of internal marketing on the Swedish retail market. It also describes how the store managers use internal marketing to guide their frontline employees to deliver high quality service. LÄS MER