Sökning: "johan mattsson"

Visar resultat 1 - 5 av 36 uppsatser innehållade orden johan mattsson.

  1. 1. Service till nya generationens kunder : Hur kan dagens kundservice utvecklas för att möta kommande generationers förväntningar?

    Kandidat-uppsats, Högskolan i Gävle/Industriell ekonomi

    Författare :Kasper Karlsson; Johan Israelsson; [2023]
    Nyckelord :Kundservice; Servicegap; Generation Z; AI; Chattbotar; Kundfokus;

    Sammanfattning : This study aims to investigate the expectations and preferences customers within Generation Z have for service, as well as identify gaps between the expected and actual service. The study will further focus on future challenges for companies regarding service, when Generation Z becomes an increasingly large part of the customer base. LÄS MER

  3. 2. En utvärdering av konkurrensverkets beslut gällande Coops förvärv av Netto Sverige

    Kandidat-uppsats, Göteborgs universitet/Institutionen för nationalekonomi med statistik

    Författare :Johan Chiu Falck; Johnathan Escalante Mattsson; [2022-02-15]
    Nyckelord :;

    Sammanfattning : Denna studie utvärderar Konkurrensverkets (KKV) beslut gällande Coops uppköp av Netto år 2019. Livsmedelsmarknaden är koncentrerad, vilket innebär att det finns risk för förvärvet leder till en hämmande effekt för konkurrensen. LÄS MER

  4. 3. Ansvarstagande varumärken i väpnade konflikter

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Johan Dahl; Viktor Karlsson; Adam Mattsson; [2022]
    Nyckelord :Business Ethics; Corporate Social Responsibility; Brand Attitude; Brand Love; Brand Fidelity; Corporate War Responsibility; Business and Economics;

    Sammanfattning : Research question: How do different actions from corporations, in countries waging war, affect consumers' perception of the corporation? Purpose: The purpose of this study is to examine how consumers´ perception of brands are affected by corporations' actions in countries waging war. Theoretical perspectives: The main theories cover how brands´ perceived Business Ethics and perceived CSR affects Brand Fidelity and how brands are affected by inconsistent behaviour. LÄS MER

  5. 4. Personlighet i relation till val och preferenser på den svenska bostadsmarknaden

    Kandidat-uppsats, Högskolan i Gävle/Företagsekonomi

    Författare :Johan Björnström; Elise Mattsson; [2022]
    Nyckelord :;

    Sammanfattning : Aim: The purpose of this study is to examine personality through the Five FactorTheory and the theory of Locus of Control in relation to aspects related to the housingmarket. These aspects deal with issues relating to housing, mortgages and various typesof investments. LÄS MER

  7. 5. Cracking in a slender concrete slab due to thermal variation

    Master-uppsats, KTH/Betongbyggnad

    Författare :Johan Mattsson; Fredrik Åman; [2019]
    Nyckelord :Concrete slab; Concrete; Finite element analysis; Cracking; Thermal variation; Seasonal temperature; Abaqus; Brigade Plus; Betonggrund; Betong; Finit element analys; Sprickbildning; Termiska laster; Omgivningstemperature; Abaqus; Brigade Plus;

    Sammanfattning : Concrete slabs used in thepulp and paper industries are often situated outdoors, which means that theslabs are exposed to temperature variations due to different weatherconditions. These temperature variations together with operational temperaturesassociated with the manufacturing process, may introduce high temperaturegradients in the concrete. LÄS MER