Sökning: "kungaba cedric pefok"
Hittade 2 uppsatser innehållade orden kungaba cedric pefok.
1. The effectiveness of servqual in measuring service quality and the impact of technology on customer satisfaction
Master-uppsats, Karlstads universitet/Fakulteten för ekonomi, kommunikation och ITSammanfattning : Service quality and customer satisfaction are becoming increasingly important in today‟s business environment which is characterised by fierce competition between the service providers. In this regard it is very imperative that companies assess themselves by measuring service quality. LÄS MER
2. The pattern of customer complaint behaviour in public transportation :
Magister-uppsats, Fakulteten för ekonomi, kommunikation och ITSammanfattning : Service providers must understand that they have to provide customer-perceived value, if they want to stay in business. One of the best ways to determine customer-perceived value is to encourage customer complaint. This will make it easier to identify areas of the service process which the consumer believes must be improved. LÄS MER