Sökning: "low-quality online customer service"

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  1. 1. Have you ever had a terrible online shopping experience?

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring (MF)

    Författare :Mengran Qu; Luqi Xu; [2020]
    Nyckelord :Online customer experience; low-quality delivery; low-quality online customer service; low-quality website design; negative impact;

    Sammanfattning : Background: Nowadays, the development of the internet makes online shopping more popularized . The appearance of online shopping brings considerable benefits to customers, however, there are still risks in the area. LÄS MER