Sökning: "niclas thunell"

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  1. 1. RAMVERK FÖR EFFEKTIV KUNDSUPPORT : Utifrån ITIL, CRM och supporthantering på mjukvaruföretaget Medius AB

    Master-uppsats, Institutionen för ekonomisk och industriell utveckling

    Författare :Niclas Stamfjord; Mats Thunell; [2009]
    Nyckelord :CRM; customer relationship management; customer support; service management; call center; contact center; customer service; ITIL; IT infrastructure library; support management; knowledge management; workflow; kundsupport; supporthantering; ärendehantering; ärendehanteringssystem; felhantering; ITIL; CRM;

    Sammanfattning : The goal of customer support is to help clients achieve maximum value in their services and products. Customer support is the public face of a company, which means that it is important to give the customer a positive experience and live up to customer expectations. LÄS MER