Sökning: "pre-purchase"

Visar resultat 1 - 5 av 33 uppsatser innehållade ordet pre-purchase.

1. 1. Customer Journey in the Concept Store: An Analysis of Touchpoints and Journey Integration

   Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

   Författare :Tatev Nazaryan; Seo Hyun Chang; [2023]
   Nyckelord :customer experience; customer journey; customer journey touchpoints; concept store; journey integration dimensions; retail; new retail format; Social Sciences;

   Sammanfattning : Date: May 15, 2023 Keywords: customer experience, customer journey, customer touchpoints, concept store, journey integration dimensions Project Purpose: The following study aims to enhance understanding of how customers experience different touchpoints within the concept store throughout each stage of the customer journey, as well as, explore existing and new dimensions of the customer journey integration. Theoretical Framework: The following study adopts the theory of customer journey since it helps to understand what touchpoints customers interact with throughout each stage of their journey that helps to shape their experiences. LÄS MER

3. 2. Framgångsfaktorer för värdeskapande kundupplevelser i förköpsstadiet, med särskilt fokus på hållbarhetsaspekter, ur ett relationsperspektiv mellan en e-handlare och individuella konsumenter : En fallstudie inom deVal Sweden AB

   Kandidat-uppsats, Karlstads universitet/Handelshögskolan (from 2013)

   Författare :Amanda Peterson; [2023]
   Nyckelord :Analysmodell; förköpsfasen; hållbar konsumtion; kundupplevelse; värdeskapande; e-handel; B2C;

   Sammanfattning : E-handeln har medfört nya möjligheter för både konsumenter och e-handlare med dess tillgänglighet och breda marknad. Med en bred marknad, vilket inom e-handeln kan bli världsvid, tillkommer en hård konkurrens för e-handlare. Den hårda konkurrensen i kombination med den nuvarande inflationen utmanar e-handlare i en tuff tid. LÄS MER

4. 3. Becoming by Buying : A qualitative study about Brandengagement in self-concept (BESC) in the pre-purchase stage

   Uppsats för yrkesexamina på avancerad nivå, Umeå universitet/Företagsekonomi

   Författare :Philip Brunkes; Lina Johansson; [2023]
   Nyckelord :Fast-Fashion; Brand Engagement in Self-concept; Pre-purchase stage; Self- concept; Consumer decision making process; Self-congruity;

   Sammanfattning : Fast fashion brands provide consumers with constantly available opportunities to update,not only their wardrobes, but themselves. As our identities have become a constant projectto work on, consumption of fast fashion involves the possibilities of trial and error ofpersonal development. LÄS MER

5. 4. Robotic Lawnmowers and Professional Golf Customers; Navigating Expectations for a Hole-in-One Experience : An exploratory case study that aims to establish the expectations in the customer purchase journey of robotizing a golf course to guide providers' strategic decisions

   Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

   Författare :Ebba Lövström; Emma Abrahamsson; [2023]
   Nyckelord :Robotic Lawnmower; Customer Experience; Customer Motivation; Customer Purchase Journey; Customer Satisfaction; Business-to-Business;

   Sammanfattning : Background: Robotic lawnmowers are autonomous outdoor mobile robots designed to mow the lawn autonomously. The robotic lawnmower market is rapidly growing and constantly developing. LÄS MER

7. 5. Liten tuva stjälper ofta stort lass : En studie om hur varnande berättelser kan utformas för att påverka unga vuxnas attityder till konsumtionskrediter

   Kandidat-uppsats, Mälardalens universitet/Akademin för innovation, design och teknik

   Författare :Lovisa Vestling; [2023]
   Nyckelord :information design; storytelling; narrative persuasion; narrative impact; consumer credit; over-indebtedness; public communication campaign; informationsdesign; berättarteknik; narrativ övertalning; narrativ påverkan; konsumtionskredit; överskuldsättning; offentlig kommunikationskampanj;

   Sammanfattning : The behaviour of taking out unsecured loans to purchase goods or services is in danger of causing over-indebtedness, especially among young adults. The lending of consumer credits is closely associated with inadequate creditworthiness assessments as well as high interest rates, which implicates that borrowers with narrow margins are granted loans that they are later unable to repay. LÄS MER