Sökning: "self scanning ICA"

Visar resultat 1 - 5 av 7 uppsatser innehållade orden self scanning ICA.

  1. 1. Impact Of Customer Value Co-Creation Through The Use Of Self-Checkout System In Retail Stores : Qualitative research on a retail store in Sweden

    Magister-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)

    Författare :Mobolaji Idowu; [2022]
    Nyckelord :Self-Service Technology; Retail; Self-Checkout; Self-Scanning; Services; User Acceptance; Technology; Value; Value Creation; Value Co-creation; Technology Adoption; ICA.;

    Sammanfattning :  Recent studies on the Service-Dominant (S-D) logic perspective highlighted the importance of customer value. In this perspective, value is seen to be created, determined, and perceived by the customer through use or `value-in-use', which directly highlights the importance of customer participation in the service delivery process. LÄS MER

  3. 2. Design of a Smart Cart App for Automated Shopping in Supermarkets

    Kandidat-uppsats, Malmö universitet/Fakulteten för teknik och samhälle (TS)

    Författare :Aida Arvidsson; Lina Hassani; [2020]
    Nyckelord :Human-Computer Interaction; Smart Cart; Smart Shopping; Smart Enviroments; Internet of Things; User-Centered Design;

    Sammanfattning : I dagens samhälle blir många saker smartare, främst med hjälp av Internet of Things.En överblick på smart shopping visar att flera alternativa sätt att shoppa på harintroducerats under de senaste åren för att förbättra och effektivisera shopping. LÄS MER

  4. 3. All by myself? - Reluctance towards Digital Devices in Retailing.

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Raffaela Fiorini; Nathalie Moser; [2018]
    Nyckelord :Retail; In-Store Digitalization; Consumer Reluctance; Value Co-Creation; Self- Scanning Devices; Business and Economics;

    Sammanfattning : The purpose of this study is to investigate the barriers of consumer adoption of digital technologies in retail stores. Specifically, this thesis examines the underlying reasons behind consumer reluctance towards the adoption of digital devices in retail stores and how to overcome this customer reluctance towards digital tools in retailing from a consumer perspective. LÄS MER

  5. 4. Self-Scanning Services in Food Retail : An Investigation on how Self-Scanning Services are adopted in the Swedish Food Retail Environment from a Service Fascination Perspective

    Master-uppsats, KTH/Skolan för datavetenskap och kommunikation (CSC)

    Författare :Emelie Ekman; [2016]
    Nyckelord :self-scanning services; mobile self-scanning; service fascination; self-service technology; innovative technology adoption; självscanningstjänster; mobilsjälvscanning; service fascination; självbetjäningsteknik; anammande av innovativ teknik;

    Sammanfattning : The retail industry is a competitive environment moving towards being rather service-oriented than product-oriented. It is hence essential for businesses to comprehend the market and act accordingly to differentiate themselves. A way of gaining competitive advantage and engage consumers is to invest in innovative technology. LÄS MER

  7. 5. Scan to Satisfaction : A qualitative approach: How the self-scanning technology affects the customer participation process and its outcomes.

    Magister-uppsats, Högskolan i Jönköping/IHH, Företagsekonomi

    Författare :Carlotta Rathsack; Maximilian Hoffmann; [2016]
    Nyckelord :Technology; SST; Sweden; grocery retail; customer perspective; customer behavior; customer participation; customer satisfaction; service-marketing;

    Sammanfattning : Abstract In a constantly changing retail market environment, in which technology is observed as a key to strengthening the competitive advantage of the companies, self-service technology is in the center of the customer participation, and its resulting benefits are the task of this research to identify them. A few researchers have conducted a qualitative approach to understand the relationship between customer participation and its outcomes, customer satisfaction and customer loyalty. LÄS MER