Sökning: "self-service store"

Visar resultat 1 - 5 av 30 uppsatser innehållade orden self-service store.

1. 1. What if…? – How AI Chatbots Could Reconfigure Grocery Shopping In-store

   Master-uppsats, Göteborgs universitet/Graduate School

   Författare :Hans Krugenberg; Kevin Ruf; [2023-07-03]
   Nyckelord :Digitalisation; Artificial Intelligence; Chatbots; Practice Theory; Retailing; Focus Groups;

   Sammanfattning : In the light of the rapid development of AI technology, this paper aims to explore how the integration of the novel application of an AI chatbot would reconfigure the practice of grocery shopping in brickand- mortar stores contributing to the trend of self-service. Based on a hypothetical scenario discussed in focus groups and drawing on practice theory, the study points out that, by adding this new element, the links between the elements of the practice would change, inducing a change in meaning from purely functional to more inspirational. LÄS MER

3. 2. Tech Savvy Shoppers : A quantitative study of how Generation Z perceive self-service technology in the fashion retail sector

   Kandidat-uppsats, Linnéuniversitetet/Institutionen för marknadsföring och turismvetenskap (MTS)

   Författare :Olivia Kraft; Felicia Jansson; Wilma Appelquist; [2023]
   Nyckelord :Generation Z; Self-service checkout; Self-service technologies SSTs ; Self checkout; Tech savvy; Attitudes; Intention to use and Fashion retail stores.;

   Sammanfattning : Fashion retail stores are one of the settings where technology innovation is implemented to make the in-store experience more efficient than before. One of the innovations that are becoming increasingly common is self-service checkouts. LÄS MER

4. 3. Unmanned Stores In Sweden : A Quantitative Study On Enhancers And Inhibitors According To The Swedish Generation Z

   Kandidat-uppsats, Linnéuniversitetet/Institutionen för management (MAN)

   Författare :Pontus Andersson; Johansson Oscar; [2023]
   Nyckelord :Technology-Based Self-Service; Technology Readiness; Technology Acceptance Model; Generation Z; Unmanned Stores; Digitalization; Retail Industry;

   Sammanfattning : Introduction: Since the start of the digital age back in the 70s, digital technology has become a main tool for us humans to work, communicate, and enjoy ourselves on a day-to-day basis. The major push that set this new chapter of human life was due to the first military-manufactured computers of the time. LÄS MER

5. 4. Service Recovery i Obemannade Butiker : Företags hantering av service recovery strategier i obemannade butiker

   Uppsats för yrkesexamina på avancerad nivå, Karlstads universitet/Handelshögskolan (from 2013)

   Författare :Rebecca Grund; Ella Söderberg; [2022]
   Nyckelord :Service recovery; unmanned stores; self-service technology; service failure; customer loyalty; Service recovery; obemannade butiker; självserviceteknologi; servicemisslyckande; kundlojalitet;

   Sammanfattning : Det nya affärskonceptet obemannade butiker medför både möjligheter i form av tids och kostnadsbesparingar för kund och företag, men även svårigheter i form av bristfällig kunskap samt oprövad teknik. Traditionellt sett använder sig företag av service recovery strategier för att åtgärda ett servicemisslyckande. LÄS MER

7. 5. Visualization of real-time data from IKEA’s self-service kiosks

   Kandidat-uppsats, Lunds universitet/Institutionen för datavetenskap

   Författare :Lazar Trpeski; Oscar Svensson; [2022]
   Nyckelord :Self-serving kiosk; data visualization; web application; Google Cloud Plat- form.; Technology and Engineering;

   Sammanfattning : IKEA, a company well known around the world for their furniture, is also keen on using digital solutions to improve the customer experience. One of these solutions is the self-serving kiosk, a 27" touchscreen, that helps the customers find and buy products. LÄS MER