Sökning: "service cost"

Visar resultat 1 - 5 av 1295 uppsatser innehållade orden service cost.

  1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  2. 2. Quantifying liquid food waste : levels of liquid coffee waste, its causes and barriers and drivers for quantification in the Swedish food service sector

    Master-uppsats, SLU/Department of Molecular Sciences

    Författare :Rosa Hellman; [2024]
    Nyckelord :sewage food waste; beverage waste; direct measurement; hospitality; restaurant; serving waste; food waste cause;

    Sammanfattning : Food waste is a waste of resources required throughout the entire supply chain, leading to environmental impacts that could have been avoided. Coffee has a relatively high environmental impact partially due to the high consumption. To identify levels and sources of food waste, and consequently prevent it, quantification is used. LÄS MER

  3. 3. Comparative Study of the Role of Digital Technologies in Implementing Circular Economy Practices in Product-Service Systems (PSS) : An Analysis Across Varying Organizational Scales

    Master-uppsats, KTH/Produktionsutveckling

    Författare :Ajay Surya Gnaneswaran; [2024]
    Nyckelord :Product Service Systems; PSS; Circular Economy; CE; Digital Technology; DT; Industry 4.0; Circular Strategies; Barriers and Opportunities; Qualitative; Product-tjänste system; PSS; Digitala Teknologier; DT; Cirkulär Ekonomi; CE; Cirkulära Strategier; Industri 4.0; Utmaningar och Möjligheter; Kvalitativ.;

    Sammanfattning : This thesis investigates the integration of digital technologies (DT) within Product-Service Systems (PSS) and their role in promoting Circular Economy (CE) practices. Despite increasing recognition of digitalization in industries with PSS offerings, research on DT as a catalyst for CE, especially across organizations of various sizes, remains limited. LÄS MER

  4. 4. The European Union's identity-building project, and the impact on the Romanian national identity

    Kandidat-uppsats, Göteborgs universitet/Institutionen för globala studier

    Författare :Felix Jatko Stålnacke; [2023-10-19]
    Nyckelord :;

    Sammanfattning : The research brings up the ongoing debate on how globalization causes increased tension between the Global and Local identity formations. The local identity formations are challenged, and potentially diminishing in the presence of homogenized identities. Suprnationalites, are likewise questioned if they are excluding national identity formations. LÄS MER

  5. 5. Investigating successful performance measures for spare part providers operating as cost centers – based on the case study in an international organization

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Emil Strand; Shikhar Agnihotri; [2023-06-29]
    Nyckelord :;

    Sammanfattning : The research finds a solution to the problem of measuring performance for a cost center that is in the aftermarket supply business. It is based on a case study at Volvo Group’s Service Market Logistics division responsible for supplying spare parts to its dealers. LÄS MER