Sökning: "service experience"
Visar resultat 1 - 5 av 2264 uppsatser innehållade orden service experience.
1. Att vara klient i socialtjänsten - en studie om upplevt erkännande från ett brukarperspektiv
Kandidat-uppsats, Lunds universitet/SocialhögskolanSammanfattning : In this essay, we have attempted to gain a better understanding of client's feelings of satisfaction or dissatisfaction about contact with their social workers in social service and economic assistance. We wanted to gain understanding, through the lens of the theory of recognition and judgment, how individuals who receive economic assistance experience the contact in terms of satisfaction or dissatisfaction and what prompted the feelings throughout the experience. LÄS MER
2. "Vi når inte ut till alla barn som behöver oss"
Kandidat-uppsats, Lunds universitet/SocialhögskolanSammanfattning : Children witnessing domestic violence is a major social issue where many children lack protection. Previous research indicates that children who witness domestic violence have a hard time talking about the violence as it is considered a private matter. LÄS MER
3. Tjänstehund - verktyg eller självständig aktör? En studie om hur hundförare upplever hundens roll i arbetet
Kandidat-uppsats, FörsvarshögskolanSammanfattning : The study was conducted with a qualitative design to explore dog handlers' experiences of the roles assumed by the dog when they work together in actual operations and to determine if there is an interaction that qualifies as socially distributed cognition. In the study, handlers working in the Swedish Police Authority, the Swedish Armed Forces, and the Swedish Customs were interviewed based on three research questions: how they perceive the dogs’ contributions, the dogs’ limitations, and the relationship with the dog. LÄS MER
4. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst
Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionenSammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER
5. "Min pappa har dödat min syster" : En litteraturstudie om hur kvinnor påverkas av hedersförtyck samt socialtjänstens utmanande arbete
Kandidat-uppsats, Malmö universitet/Institutionen för socialt arbete (SA)Sammanfattning : Honor-related violence and oppression is a global social problem where women who are at risk of honor in many cases do not dare to seek help and support from social services. The purpose of this study is to investigate how women are affected by honor-related violence and oppression and what challenges the social service in Sweden is facing. LÄS MER
