Sökning: "service management"
Visar resultat 21 - 25 av 3212 uppsatser innehållade orden service management.
21. Bridging the Knowledge Gap for New Market Entrants in the Swedish Electric Power System : Market development modeling for the FCR-D Up balancing market
Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)Sammanfattning : The need for ancillary services is on the rise due to the increasing share of weather-dependent power sources in the electric power system. This master thesis focuses on the Swedish FCR-D Up market. LÄS MER
22. Hur kan Lean service management användas för att förbättra kundnöjdhet och effektivisera produktion- och uppföljningsskedet av byggprocessen?
Kandidat-uppsats, Malmö universitet/Institutionen för Urbana Studier (US)Sammanfattning : The purpose of the study is to contribute to an increased understanding of the application of Lean service management in the production and monitoring phase of the construction process within real estate companies. The research questions investigate how Lean service management can improve customer satisfaction and efficiency, what obstacles can arise during implementation, and how Lean can develop in the future. LÄS MER
23. Development and Application of an End-of-Life Framework
Master-uppsats, KTH/Skolan för industriell teknik och management (ITM)Sammanfattning : As the global climate crisis becomes more urgent, organizations are forced to find ways of reducing their environmental footprint to meet changing climate policies and consumer demands. As the automotive industry is adapting to the shift from internal combustion engines to electrification, as well as the shift from traditional linear business models to circular ones, there is a chance for new actors entering the market to adopt circular business models from their inception, giving them an edge over incumbent firms who have slower adaption times. LÄS MER
24. Capabilities and partnership factors needed to offer product-service systems from a manufacturer-reseller perspective : A Case study of a European truck manufacturer in the Southeast Asian market
Uppsats för yrkesexamina på avancerad nivå, Luleå tekniska universitet/Institutionen för ekonomi, teknik, konst och samhälleSammanfattning : Purpose: This study aims to examine what is needed by manufacturers and their resellers in thetruck manufacturing industry that wants to pursue a result-oriented PSS. More specifically, thisstudy aims to answer what capabilities are needed for the actors and address what partnershipfactor is needed for collaboration. LÄS MER
25. Framgångsrik implementering av ny teknik och AI : En kvalitativ undersökning av svenska myndigheters effektiviseringsarbeten med chattbots i kundtjänsten
Uppsats för yrkesexamina på avancerad nivå, Uppsala universitet/Avdelningen för systemteknikSammanfattning : The following thesis investigates how Transportstyrelsen, a Swedish authority, can use chatbots in their customer service to increase effectivity, save resources and be more available to their customers. Therefore, this report aims to map the effects a chatbot-implementation would have on Transportstyrelsen’s business and what technical and organisational factors that contribute to a successful implementation of the chatbot. LÄS MER
