Sökning: "service quality in B2B"

Visar resultat 1 - 5 av 30 uppsatser innehållade orden service quality in B2B.

1. 1. Exploring partnerships between staffing agencies and client organizations : A B2B perspective

   Kandidat-uppsats,

   Författare :Alexandra-Maria Matiș; Yara Ahmad; [2023]
   Nyckelord :staffing outsourcing; staffing agency; partnership; B2B perspective;

   Sammanfattning : Outsourcing is a method of staffing where a staffing agency takes on the responsibility of conducting the staffing process. This defines a B2B partnership between the staffing agency and the client organization, which is scarcely connected to outcome success in the partnership literature. LÄS MER

3. 2. Förutsättningar för en cirkulär möbelindustri : en fallstudie på ett nordiskt möbelföretag

   Master-uppsats, Linköpings universitet/Industriell miljöteknik

   Författare :Fritjof Axelsson; Tim Ericson; [2023]
   Nyckelord :Access-based; Barriers; Business models; Circular; Collaborative; Consumption; Economy; Enablers; Furniture; Implementation; Industry; PaaS; Product; PSS; Refurbishment; Remanufacturing; Service; Servitization; Strategy; Sweden; Systems;

   Sammanfattning : The furniture industry is an integral part of the European economy and is now facing economic, environmental, and regulatory challenges. Within the European Union (EU), a large amount of furniture every year goes to incineration or landfill, with only 10% being recycled. LÄS MER

4. 3. The Reverse Supply Chains of the Fast-Moving Consumer Goods : The Impacts of Product Returns on Reverse Supply Chains in Sweden

   Master-uppsats, Jönköping University/IHH, Företagsekonomi

   Författare :M. Hassan Dachan; Shengyun Sherif; [2023]
   Nyckelord :Supply chain management; supply chain disturbance; product returns; reverse logistics; business-to-business; fast moving consumer goods.;

   Sammanfattning : The unceasing ambition of companies to enhance their profitability, capture novel markets, and address the diverse and evolving needs of customers has led to an irrational surge in production and the exploitative depletion of natural resources. This unwarranted increase in production has, in turn, been accompanied by a rise in product returns by consumers, which, upon reverting to their original sources through the supply chain, has compounded the complexities of the supply chains and precipitated new pressures and burdens on the companies and their supply chains, necessitating their adept management. LÄS MER

5. 4. Beyond the logo: the role of branding in B2B services : A case study on the perceptions of the influence of branding in the purchase of recruitment services

   Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

   Författare :Simone Johansson; Alva Thiel; Jennie Wallin; [2023]
   Nyckelord :B2B buying behaviour; Branding; Service industry; Service branding;

   Sammanfattning : Background: In the last decade, digitalisation and globalisation have intensified competition and customer power, making price and quality minimum requirements rather than differentiators. As a result, branding has become crucial in the B2B context for creating competitive advantage and customer loyalty. LÄS MER

7. 5. Kundupplevelse av tjänstekvalitet genom säljprocessen : En fallstudie på ett B2B-företag inom solcellsbranschen

   M1-uppsats, Jönköping University/JTH, Logistik och verksamhetsledning

   Författare :Jennifer Svensson; Anna Hansson; [2023]
   Nyckelord :Kundnöjdhet; tjänstekvalitet; säljprocess;

   Sammanfattning : Purpose – The demand for solar cells has increased, creating challenges for solar cell suppliers operating in a B2B context. Customers should be central to all companies, which is why it is important to examine their experience of service quality through the sales process of solar cell suppliers. LÄS MER