Sökning: "service robots"

Visar resultat 1 - 5 av 49 uppsatser innehållade orden service robots.

  1. 1. ”Är det detta du menar? – Nej, det är det verkligen inte!” En analys av konsumenters missnöje vid möten med chatbots i kundtjänst

    Kandidat-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Annie Bolmgren; Emma Axelsson; Julia Krusell; [2024]
    Nyckelord :Keywords: Chatbots; customer service; service quality; dissatisfaction; frustration; Technology and Engineering; Business and Economics;

    Sammanfattning : Chatbots are increasingly being adapted as substitutes to humans in customer service. As the level of adoption increases, it becomes more important to understand the phenomenon of robots replacing humans – a new chapter in the rising digital world. LÄS MER

  3. 2. Digitaliseringens möjligheter, utmaningar och dilemman behöver balanseras mot det fysiska mötets betydelse : En kvalitativ studie

    Magister-uppsats, Högskolan i Skövde/Institutionen för hälsovetenskaper

    Författare :Carina Bouvin Hansson; [2023]
    Nyckelord :Social servicedog; dogteam; digital work; public health work; digital tools; Social tjänstehund; hundteam; digitalt arbete; folkhälsoarbete; digitala verktyg;

    Sammanfattning : Introduktion: Hundar fyller en stor funktion för människor. De ger förutom motion även glädje, kärlek och livskvalitet. Forskning visar att det är hälsofrämjande för befolkningen att genomföra aktiviteter med ett hundteam, en hundförare med en social tjänstehund. LÄS MER

  4. 3. IS THERE ROOM FOR HIGH TECH IN A HIGH TOUCH INDUSTRY? AN EXPLORATORY STUDY ON ADOPTION OF SOCIAL ROBOTS IN THE HOTEL INDUSTRY

    Master-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Emelie Dellby Svensk; Kajsa Jernetz; [2023]
    Nyckelord :Social robots; Barriers to adoption; Hotel industry; Digitalization of the hotel industry; Behavioral Reasoning Theory; B2B and B2C commercialization; Technology and Engineering;

    Sammanfattning : This master thesis explores the possibilities of social robot adoption in the hotel industry. Social robots represent a new product group, a radical innovation, that has yet not seen commercialization in the hotel industry in Sweden. LÄS MER

  5. 4. Adopting robots in an IT service desk: A qualitative study on critical success factors for adoption of RPA within IT service desks

    Kandidat-uppsats, Lunds universitet/Institutionen för informatik

    Författare :Irma Vajraca; Lovisa Nilsson; [2023]
    Nyckelord :Robotic process automation; IT service desk; critical success factors; technology adoption; Business and Economics;

    Sammanfattning : Since Robotic Process Automation (RPA) is expected to have the potential of bringing substantial benefits to many of today’s businesses, RPA initiatives are taking an increasingly bigger role in various organizations. Previous research has identified a lack of guidelines in successfully adopting RPA. LÄS MER

  7. 5. Variability Management in Robotic Systems: A Variability-Modelling Language That Implements Variation Points Based On Binding Time and Binding Mode

    Master-uppsats, Göteborgs universitet/Institutionen för data- och informationsteknik

    Författare :JUDE GYIMAH; [2022-02-02]
    Nyckelord :Variability Management; Service Robots; Robotics Software Engineering; Domain-Specific Languages; Feature Reconfiguration;

    Sammanfattning : Technological advancements have led to a growing demand for efficient solutions that minimise risk and maximise efficiency when it comes to performing tasks in nondeterministic environments. In the wake of the current pandemic, humanity has been affected by labor shortages, logistic challenges, unexpected strain on supply systems and product shortages caused by safety regulations and health complications. LÄS MER