Sökning: "service-dominant logic SDL"

Visar resultat 1 - 5 av 13 uppsatser innehållade orden service-dominant logic SDL.

  1. 1. SDL, qualitative research on service chatbots’ co-destruction impact on consumer ecosystem.

    Kandidat-uppsats, Jönköping University/IHH, Företagsekonomi

    Författare :Daniele Galizzi; Dilyan Valentinov Peshev; [2023]
    Nyckelord :Chatbots; AI; Value Co-Creation; Value Co-Destruction; Service Ecosystem; Customer Service;

    Sammanfattning : This study is rooted in the Service Dominant Logic (SDL) theory and explores the phenomenon of value co-destruction, the context being chatbot-mediated customer service, with a focusing on chatbots affiliation with value-co-destruction and on the impacts outsideof the dyadic relationship between the service provider and receiver, described as the broader consumer ecosystem. It is evident that the relationship between businesses and consumers is being revolutionized through the implementation of chatbots, claiming benefits such as improved operational efficiency, and non-time specific service. LÄS MER

  3. 2. Delivering the undefined: The value potential of digital twins : A qualitative study on digital twins in the Swedish AEC/FM industry

    Master-uppsats, KTH/Ledning och organisering i byggande och förvaltning

    Författare :Marcus Lövgren Moazzami; Marina Brandt; [2023]
    Nyckelord :Digital twin; Value Co-creation; Service Dominant logic; BIM; Digital platform; Digitalisation; Digital tvilling; samskapande av värde; Service Dominant logic; BIM; Digital plattform; Digitalisering;

    Sammanfattning : The megatrend of digitalisation is transforming society, individuals, companies, and industries through the widespread adoption of new digital technologies. Among the emerging technologies, digital twin technology is regarded as a key enabler of digital transformation in the Architecture, Engineering, Construction, and Facility Management (AEC/FM) industry, where the transition from BIM to digital twins is primarily driven by the emergence of big data. LÄS MER

  4. 3. Service dominant logic for actor-to-actor co-creation of value and sustainability outcomes : case studies of five actors in the Swedishlegume industry

    Master-uppsats, SLU/Dept. of Forest Economics

    Författare :Eric Lwin; [2022]
    Nyckelord :collaboration; innovation; service ecosystem; institutional logic; business administration;

    Sammanfattning : Shifts to less energy intensive diets based on plant protein are necessary to meet the food demands of 2050. High protein crops such as legumes are a solution that confers farm-level and societal benefits. However, Sweden lacks the physical, societal, and political infrastructure needed for improved production and consumption. LÄS MER

  5. 4. Den nya dagligvaruhandeln : En kvalitativ intervjustudie om informationsutbytet mellan handlare och konsument

    Kandidat-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)

    Författare :Marcus Boije; Jakob Palm; [2022]
    Nyckelord :E-commerce; grocery trade; consumers; service-dominant logic SDL ; Dagligvaruhandel; e-handel;

    Sammanfattning : Den tekniska utvecklingen har skapat en unik möjlighet för den traditionella handelns verksamheter att övergå till en digital plattform eller e-handel. E-handeln har sett en stor ökning de senaste åren och anses vara ett seriöst alternativ till den traditionella handel då det ger konsumenter en möjlighet att anpassa tjänsten efter sina egna krav och behov. LÄS MER

  7. 5. Barriers of Value-Based Pricing in Manufacturing Companies

    Uppsats för yrkesexamina på avancerad nivå, Karlstads universitet/Handelshögskolan (from 2013)

    Författare :Mandy Ho; Siwa Alipour; [2020]
    Nyckelord :value-based pricing; pricing; manufacturing companies; value-based selling; customer-perceived value; service dominant logic; service; barriers; value; värdebaserad prissättning; prissättningsstrategi; tillverkningsföretag; tjänster; värdebaserad försäljning; hinder; barriär; värde;

    Sammanfattning : Manufacturing companies are increasingly serving customers through valuebased offers by adding and integrating more services in their businesses. Although, manufacturers mainly still use cost-based pricing, many are reconsidering their pricing strategies to capture a fair share of the value they create through value-based offers. LÄS MER