Sökning: "servicekvalité"

Visar resultat 1 - 5 av 14 uppsatser innehållade ordet servicekvalité.

  1. 1. What is school food service quality? (part 1) : exploring perceptions of service quality among children and food service professionals in Sweden

    Magister-uppsats, Högskolan Kristianstad/Fakulteten för naturvetenskap

    Författare :Maria Trymell; [2021]
    Nyckelord :Food service management; service quality; food choice; school food; hospitality;

    Sammanfattning : Background: Every year 260 million lunch meals are served in Swedish schools. To design sustainable meals that are eaten and appreciated by the children, not only the food is important but also to understand how the meeting between the Food Service Professionals (FSP) and the children, and part of the service provided, affects the children's overall meal experience. LÄS MER

  2. 2. Hybrid Auto-Scaling for an Asynchronous Computationally Intensive Application

    Master-uppsats, KTH/Skolan för elektroteknik och datavetenskap (EECS)

    Författare :Arnþór Jóhann Jónsson; [2020]
    Nyckelord :;

    Sammanfattning : Cloud computing has developed rapidly in recent years. It enables users to access computing resources on an on-demand basis, acquiring resources when an application requires them and releasing them when they are no longer needed. LÄS MER

  3. 3. Model-Based versus Data-Driven Control Design for LEACH-based WSN

    Master-uppsats, KTH/Maskinkonstruktion (Inst.); KTH/Maskinkonstruktion (Inst.)

    Författare :Axel Karlsson; Bohan Zhou; [2020]
    Nyckelord :Wireless sensor network; mobile sink; LEACH; model predictive control; reinforcement learning; Deep Q-Networks; : Trådlösa sensor nätverk; LEACH; modellbaserad regulator; reinforcement learning; Deep Q-Networks;

    Sammanfattning : In relation to the increasing interest in implementing smart cities, deployment of widespread wireless sensor networks (WSNs) has become a current hot topic. Among the application’s greatest challenges, there is still progress to be made concerning energy consumption and quality of service. LÄS MER

  4. 4. Patient experience surrounding service failure in Swedish public healthcare: a qualitative study of patient perceptions

    Kandidat-uppsats, Högskolan i Jönköping/IHH, Företagsekonomi

    Författare :Maria Gustafsson; [2019]
    Nyckelord :service failure; service quality; service recovery; customer expectations; customer perceptions; patient experience; patient perceptions; patient dissatisfaction; healthcare; medical care; servicemisslyckande; servicekvalité; felhantering; kundförväntningar; patientförväntningar; patienterfarenheter; svensk offentlig sjukvård;

    Sammanfattning : Background: Swedish healthcare is frequently claimed to be top class. A view not only communicated by politicians and the media, but also shared by an average citizen - for decades. Certain statistical indicators seem to support this: Sweden historically scores very high in life expectancy, stroke and cancer survival and infant mortality. LÄS MER

  5. 5. Kund- och medarbetarnöjdhet samt dess förbättringsmöjligheter : En studie gjord i en serviceleverans

    Kandidat-uppsats, Uppsala universitet/Institutionen för teknikvetenskaper; Uppsala universitet/Institutionen för teknikvetenskaper

    Författare :Terese Johansson; Maria Lundin; [2019]
    Nyckelord :Customer satisfaction; Employee satisfaction; Improvement; Service quality; Service delivery; Förbättring; Kundnöjdhet; Medarbetarnöjdhet; Servicekvalitet; Serviceleverans; Tjänstekvalitet;

    Sammanfattning : The study has been made in association with a facility management company where the service delivery to a specific customer has been studied. The purpose of the study is to map the main factors that makes both the customer, and the employees that work in the delivery process, satisfied in order to get the rating for customer and employee satisfaction up. LÄS MER