Sökning: "skogs- och lantrbrukskunder"

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  1. 1. Customers’ perceptions of self-service quality : a qualitative case study in the Swedish banking sector

    Master-uppsats, SLU/Dept. of Forest Economics

    Författare :Simon Winter; [2019]
    Nyckelord :attributes; dimensions; forest and agricultural customers; self-service technology SST; SSTQUAL-scale; attribut; dimensioner; självbetjäningsteknik; skogs- och lantrbrukskunder; SSTQUAL-skala;

    Sammanfattning : Self-service technology, SST, enables the customer to interact with a service without contact with an employee. This technology has several benefits for both customers and businesses and is a powerful tool to achieve long term success. So the quality of an SST becomes crucial for businesses in order to achieve long term success. LÄS MER