Sökning: "social experience retail"

Visar resultat 1 - 5 av 76 uppsatser innehållade orden social experience retail.

  1. 1. Customer Journey in the Concept Store: An Analysis of Touchpoints and Journey Integration

    Master-uppsats, Lunds universitet/Institutionen för tjänstevetenskap

    Författare :Tatev Nazaryan; Seo Hyun Chang; [2023]
    Nyckelord :customer experience; customer journey; customer journey touchpoints; concept store; journey integration dimensions; retail; new retail format; Social Sciences;

    Sammanfattning : Date: May 15, 2023 Keywords: customer experience, customer journey, customer touchpoints, concept store, journey integration dimensions Project Purpose: The following study aims to enhance understanding of how customers experience different touchpoints within the concept store throughout each stage of the customer journey, as well as, explore existing and new dimensions of the customer journey integration. Theoretical Framework: The following study adopts the theory of customer journey since it helps to understand what touchpoints customers interact with throughout each stage of their journey that helps to shape their experiences. LÄS MER

  3. 2. “Fake it til you make it” : - en kvalitativ studie om butiksmedarbetares upplevelser av emotionellt arbete

    Kandidat-uppsats, Örebro universitet/Institutionen för humaniora, utbildnings- och samhällsvetenskap

    Författare :Malin Ramström; Stina Sirén; [2023]
    Nyckelord :Retail; retail employee; store manager; customer interaction; handling emotions; emotional labor; emotional rules; surface acting; deep acting; social support; organizational conditions;

    Sammanfattning : The purpose of this study is to increase the understanding of how retail employees experience the organizational conditions in the workplace in order to be able to perform emotional work in relation to customers. The study is conducted through six qualitative semi-structured interviews with retail employees who are employed in different companies in the retail industry in Sweden. LÄS MER

  4. 3. Digitala knuffar: den osynliga handen vid online handel : En fallstudie av ett ledande detaljhandelsföretag inom sport- och livsstilsmodesegmentet

    Magister-uppsats, Linnéuniversitetet/Institutionen för informatik (IK)

    Författare :Tintin Lundgren; [2023]
    Nyckelord :digital nudging; retail companies; digital retail channels; digital platforms; sport and leisure fashion; Digitala knuffar; detaljhandelsföretag; digitala handelskanaler; digitala plattformar; sport- och livsstilsmode;

    Sammanfattning : Som resultat av globalisering och teknologisk utveckling genomför människor flera beslut i sina privata och professionella liv från digitala enheter. Beslutsfattningen varierar från informationsinhämtning, underhållning och framför allt näthandel. LÄS MER

  5. 4. Identifying the Barriers to Pre-owned Fashion: A Consumer Perspective

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Alicia Larsson; Cajsa Schoultz; [2023]
    Nyckelord :Consumer Behavior; Pre-owned Shopping; Multichannel Retail; Business and Economics;

    Sammanfattning : Thesis Purpose: This study aims to enhance the understanding of factors that discourage consumers from buying pre-owned fashion in a multichannel retail setting. Methodology: Rooted in a qualitative and exploratory method, this study is further guided by an abductive approach. LÄS MER

  7. 5. The Versatile Touchpoint: User-generated content as a new touchpoint in the customer journey

    Magister-uppsats, Lunds universitet/Företagsekonomiska institutionen

    Författare :Valeria de Leon; Miranda Ånäs; [2023]
    Nyckelord :Customer journey; Social commerce; Brand publics; TikTok; Customer experience; Customer engagement; Netnography; Business and Economics;

    Sammanfattning : Purpose: The purpose of this study was to investigate how a new touchpoint has emerged due to the customers or potential customers sharing their customer journeys on social media through user-generated content. Methodology: This paper takes a qualitative approach where netnography research has been conducted to collect data on the social media platform TikTok. LÄS MER