Sökning: "thesis on banking customer service"

Visar resultat 1 - 5 av 37 uppsatser innehållade orden thesis on banking customer service.

  1. 1. Optimizing Digital Transformation : Strategies for Private Banking in the Age of Technology

    Kandidat-uppsats, Uppsala universitet/Företagsekonomiska institutionen

    Författare :Rasmus Jämterud; Henrik Widell; [2024]
    Nyckelord :Private banking; Digital tools in banking; Banking industry trends; Relationship marketing; Technology acceptance model TAM ; Customer experience management CEM ;

    Sammanfattning : This thesis delves into the digital transformation of private banking, emphasizing the challenge of balancing technology with the personalized service that high-net-worth clients expect. Employing frameworks like Relationship Marketing, the Technology Acceptance Model, and Customer Experience Management, it examines the integration and impact of digital tools on client relationships and operational efficiency in private banking. LÄS MER

  3. 2. The sudden rise of neobanks and the threat it poses upon the traditional banking system.

    Kandidat-uppsats, Jönköping University/Internationella Handelshögskolan

    Författare :Victor Lindström; Olof Nilsson; [2023]
    Nyckelord :;

    Sammanfattning : The aim of this paper is to investigate the emergence of neobanks in the financial services industry, and whether they pose a threat to traditional banks. To successfully answer this, gaps in previous research and studies were examined to generate three research questions. LÄS MER

  4. 3. Framtida affärsmöjligheter med Open Banking

    Master-uppsats, Lunds universitet/Produktionsekonomi

    Författare :Erik Busk; Johan Harrysson; [2022]
    Nyckelord :Open Banking; Open Finance; Embedded Banking; PSD2; Technology and Engineering; Business and Economics;

    Sammanfattning : The banking industry is getting more data driven and one of the main drivers of this is the Open Banking phenomenon. Open Banking allows account holders to digitally transfer their banking data from their bank to third party companies, it also allows third party companies to initiate payments on behalf of an account holder. LÄS MER

  5. 4. Digitala ledarskapet : En kvalitativ studie om digitaliseringens påverkan på organisationen och dess ledarskap.

    Magister-uppsats, Högskolan i Borås/Akademin för textil, teknik och ekonomi

    Författare :Anton Månsson; Victor Fredriksson; [2021]
    Nyckelord :Organizational change; change management; institutionalization; digitalization; Organisationsförändring; förändringsledarskap; institutionalisering; digitalisering;

    Sammanfattning : Nyligen genomförda studier angående digitalisering visar att det kan nyttjas och spela en viktig roll när det kommer till förändringsprocesser inom organisationer. Den rådandepandemin har bidragit till en kraftigt ökad utvecklingshastighet där flertalet teknologiskt, drivna projekt initieras. LÄS MER

  7. 5. Value Creation in the Banking Industry - A comparative case study of how value is proposed by two Swedish banks from a S-D logic perspective

    Master-uppsats, Göteborgs universitet/Graduate School

    Författare :Alexandra Kjöllerström; Beatrice Sörby; [2020-07-23]
    Nyckelord :Service Dominant Logic; Retail Banking; Value Proposition; Co-creation of Value; Service Innovation; Digitalization;

    Sammanfattning : This study examines how two banks with different digital strategies and customer interaction approaches propose value propositions. Digitalization is reshaping industrial fundamentals as well as leading to changes in the value proposition of companies’ business models. LÄS MER